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Published 20 hours ago • verified publisher icon bitwarden

Account is removed when switching

Open jief666 opened this issue 3 years ago • 10 comments

Steps To Reproduce

  1. Switch to a previously opened account

Expected Result

At least : keep the account in the list

Actual Result

  1. Account seems to open and then "Your login session has expired."
  2. Account is removed from the list of accounts you can switch to.

Screenshots or Videos

Screenshot 2022-03-01 at 10 01 25

Additional Context

No response

Operating System

macOS

Operating System Version

Mojave

Installation method

Mac App Store

Build Version

Version 1.31.3 (2320)

jief666 avatar Mar 01 '22 09:03 jief666

Hi @jief666,

Does this always occur when switching account?

Hinton avatar Mar 01 '22 22:03 Hinton

I'm getting this same behavior on Linux: Ubuntu 20.04 and RHEL8 using the .deb and .rpm respectively.

jyundt avatar Mar 12 '22 12:03 jyundt

Same issue here with 1.32.1 (2467).

cg-dot avatar Mar 28 '22 17:03 cg-dot

@Hinton Yes it does always happen when switching account. Still does when the latest version...

jief666 avatar Jul 04 '22 13:07 jief666

@jief666 could you please update to the latest version and try again?

dbosompem avatar Aug 17 '22 09:08 dbosompem

Sorry, same.

jief666 avatar Aug 19 '22 18:08 jief666

I have the same issue. I configured two accounts, one from a self hosted instance and one Bitwarden hosted. The self hosted one seems to be fine but the Bitwarden one just regularly gets logged out and vanishes from the list entirely.

Version 2022.11.0 on macOS

oeves avatar Jan 12 '23 12:01 oeves

I have the same issue. I configured two accounts, one from a self hosted instance and one Bitwarden hosted. The self hosted one seems to be fine but the Bitwarden one just regularly gets logged out and vanishes from the list entirely.

Version 2022.11.0 on macOS

Same for me

kopa avatar Mar 07 '23 08:03 kopa

I continually run into this with the desktop app (macOS and Windows), browser extension (Firefox), and even the mobile app (iOS). Both are paid accounts hosted on bitwarden.com.

It's incredibly frustrating, because the process often ends up being more tedious than if account switching hadn't been enabled in the first place.

danielcotton avatar May 03 '24 02:05 danielcotton

A while ago, it improved as my second account doesn't always disappear. As a programmer, I can tell that results from a programmer who just get rid of an account because of an error. Instead of dealing with an error, it's easier to delete a line from a database than inform the user, ask how to resolve that, etc. Bad bad programming...

jief666 avatar May 03 '24 19:05 jief666