Cannot recover wallet with recovery phrase

[ashzen10]

Bitpay wallet version 14.7.8

Android

Can see balance in wallet.

Cannot send, or restore.

Restore with recovery phrase in Bitpay and other wallets shows zero balance.

Attempting to send or attempting to remove encryption password gives password is wrong error. I have the password and recovery phrase in two different places. They are the same in each.

Recovery tool expanded from initial settings to 120 address gap and 8 account, with and without encrypted private key password gives "Available balance: 0.00000000 BTC" I can see balance on blockchain as in Bitpay wallet.

Attempted recovery with and without segwit parameter. Neither worked.

Agonizing experience. How come I cannot recover my Bitpay wallet with the recovery phrase?

[Atlssttdh]

me too