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Published 20 hours ago • verified publisher icon bitpay

BTC lost

Open Isqanshah opened this issue 5 years ago • 17 comments

Hi. My BTC amount is lost when I login to my Copay Wallet. Can you advice on this matter

Isqanshah avatar Mar 13 '20 13:03 Isqanshah

Hello,

  • Please send us the BitPay/Copay Wallet ID and the transaction hash / ID or the link so we can further investigate and address your inquiry.

  • To get your Wallet ID, open your Copay/BitPay application, then go to Settings > [Your wallet] > More Options > Wallet Information. On your phone, if you tap on the wallet ID it will copy it to the clipboard so you can paste it in your e-mail. You can do the same on your computer by clicking on the wallet ID.

  • The transaction hash / ID is a alphanumeric chain like this: d0a23876de7cf87574b5cda7557bcc8af5d84f3fd1e6f4c6063fd6b72b0e69ae

We look forward to hearing from you.

BGalliotti avatar Mar 17 '20 20:03 BGalliotti

I lost all my BTC in my wallet. All transactions records also disappear. Please help investigate. My wallet ID is

62f655c1-68db-49f2-8415-f437d69fdafb

pawinf avatar Mar 18 '20 16:03 pawinf

Hello @pawinf

The wallet 62f655c1-68db-49f2-8415-f437d69fdafb has been created today and has no transactions, therefore, it has no funds.

You must be looking on a different wallet. Please check your other wallets.

Kind regards.

BGalliotti avatar Mar 18 '20 18:03 BGalliotti

That’s why it looks really weird. This wallet ID I copied it from the wallet I imported using my recovery phrases. After importing is succeed, I checked again the recovery phrases they are still the same and correct.

Please see the screenshot of the balance and the latest transaction I did as below.

On Thu, 19 Mar 2020 at 01:51, BGalliotti [email protected] wrote:

Hello @pawinf https://github.com/pawinf

The wallet 62f655c1-68db-49f2-8415-f437d69fdafb has been created today and has no transaction, therefore, it has no funds.

You must be looking on a different wallet. Please check your other wallets.

Kind regards.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/bitpay/copay/issues/10720#issuecomment-600802358, or unsubscribe https://github.com/notifications/unsubscribe-auth/AO3WAJK6NRKPSRQLRMPYWMDRIEJ3JANCNFSM4LHCMQ7Q .

-- Best regards, Pawin F.

pawinf avatar Mar 19 '20 03:03 pawinf

This balance and the transaction was made kn 15th Sep 2019.

1267B486-BDF0-4FD3-AFF3-280CD0E7C6AB

pawinf avatar Mar 20 '20 01:03 pawinf

Hi. Here my Wallet that lost of 1 BTC.

Wallet ID:

32ac2a48-5e78-47aa-8184-870a37ee89ff

This is the Transaction ID from another Wallet that i receive 1 BTC on 25th October 2017

a4c8c2bed82db79e7d10641328073b0566ea38edf9ada68e0cd24a7e0b72f956

I also attached to the Transaction Wallet Address that send me 1 BTC on 25th 2017. You can see there in attachment that i send it.

My 1 BTC fund never been use and always in my wallet until recently when I login again its lost. Please do advice and get back my fund. Thank you so much in advance

On Wed, Mar 18, 2020, 04:56 BGalliotti [email protected] wrote:

Hello,

Please send us the BitPay/Copay Wallet ID and the transaction hash / ID or the link so we can further investigate and address your inquiry.

To get your Wallet ID, open your Copay/BitPay application, then go to Settings > [Your wallet] > More Options > Wallet Information. On your phone, if you tap on the wallet ID it will copy it to the clipboard so you can paste it in your e-mail. You can do the same on your computer by clicking on the wallet ID.

The transaction hash / ID is a alphanumeric chain like this: d0a23876de7cf87574b5cda7557bcc8af5d84f3fd1e6f4c6063fd6b72b0e69ae

We look forward to hearing from you.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/bitpay/copay/issues/10720#issuecomment-600294919, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOXOXNDZJGV5LYRETOKNO7LRH7PX3ANCNFSM4LHCMQ7Q .

Isqanshah avatar Mar 23 '20 05:03 Isqanshah

Hi. My BTC amount is lost when I login to my Copay Wallet. Can you advice on this matter

omar1326 avatar Mar 23 '20 13:03 omar1326

Hello @pawinf

The wallet you show on the screenshot is a different wallet, its ID is 77f5d61d-83b9-4c3b-8d79-cafe5c7f9c75.

So what you need to do is find that specific wallet, that means, finding its recovery phrase and import it in Copay. If you have many recovery phrases simply import all of them in the Copay app and check their wallet IDs.

If you don't have the recovery phrase of the wallet, there is no way to recover it.

Kind regards.

BGalliotti avatar Mar 24 '20 16:03 BGalliotti

Hello @Isqanshah

The wallet 32ac2a48-5e78-47aa-8184-870a37ee89ff has no transactions, then no funds. The BTC were sent to f2480518-c17c-420b-945e-989638e6d092 they remain in that wallet as you can see here.

So what you need to do is find that specific wallet, that means, finding its recovery phrase import it in Copay.

If you have many recovery phrases simply import all of them in the Copay app and check their wallet IDs.

If you don't have the recovery phrase of the wallet, there is no way to recover it.

Kind regards.

BGalliotti avatar Mar 24 '20 16:03 BGalliotti

Hello @omar1326

Do you need any help?

BGalliotti avatar Mar 24 '20 16:03 BGalliotti

As I explained earlier. That ID number which you said that it’s completely new and has just been created, It has exactly the same recovery phrases as my old wallet which used to contain all my BTC. How could this happened?

And where is my wallet now? How can I then access to it (captured screen). Please help.

pawinf avatar Mar 24 '20 17:03 pawinf

Yes, Please help.

Now I don't know what to do. According to you, my wallet just suddenly disappeared and was replaced by the new empty one.

Best regards, Pawin F.

On Tue, Mar 24, 2020 at 11:56 PM BGalliotti [email protected] wrote:

Hello @omar1326 https://github.com/omar1326

Do you need any help?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/bitpay/copay/issues/10720#issuecomment-603363228, or unsubscribe https://github.com/notifications/unsubscribe-auth/AO3WAJOXSFELGX4H3C6LTJ3RJDQJVANCNFSM4LHCMQ7Q .

pawinf avatar Mar 31 '20 10:03 pawinf

Hello @pawinf There are two possibilities in your case:

  1. You do not have the recovery phrase of the wallet that has funds.

  2. There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out.

For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means.

For that, please try our recovery tool. To know how to do it refer to #9540.

Kind regards.

BGalliotti avatar Mar 31 '20 13:03 BGalliotti

Hi there, i do remember my 12 recovery phrase words. And i did import wallet using my 12 recovery phrase words,amd yet the fund still show 0 Bitcoin. Why should happen like that. Its very cleary in my history of wallet address shown that i do received 1 Bitcoin on 25th October 2017. And i never using that Bitcoin. How can its suddenly lost? Please do something to solve my problem. Thanks

On Tue, Mar 31, 2020, 21:46 BGalliotti [email protected] wrote:

Hello @pawinf https://github.com/pawinf There are two possibilities in your case:

You do not have the recovery phrase of the wallet that has funds. 2.

There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out.

For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means.

For that, please try our recovery tool. To know how to do it refer to #9540 https://github.com/bitpay/copay/issues/9540.

Kind regards.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/bitpay/copay/issues/10720#issuecomment-606637807, or unsubscribe https://github.com/notifications/unsubscribe-auth/AOXOXNC2YD34APCGPSJW7O3RKHX4VANCNFSM4LHCMQ7Q .

Isqanshah avatar Jun 03 '20 16:06 Isqanshah

Hello @pawinf There are two possibilities in your case:

  1. You do not have the recovery phrase of the wallet that has funds.
  2. There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out.

For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means.

For that, please try our recovery tool. To know how to do it refer to #9540.

Kind regards.

Hello @pawinf There are two possibilities in your case:

  1. You do not have the recovery phrase of the wallet that has funds.
  2. There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out.

For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means.

For that, please try our recovery tool. To know how to do it refer to #9540.

Kind regards.

Hi,

I proceeded your suggestion. The tool found my wallet; however, the result was the same. It was the new created empty wallet.

Something is wrong here. I only have one set of recovery phrase, how could I mistaken it with others. Please help.

pawinf avatar Aug 16 '20 13:08 pawinf

Hello @pawinf There are two possibilities in your case:

  1. You do not have the recovery phrase of the wallet that has funds.
  2. There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out. For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means. For that, please try our recovery tool. To know how to do it refer to #9540. Kind regards.

Hello @pawinf There are two possibilities in your case:

  1. You do not have the recovery phrase of the wallet that has funds.
  2. There is some kind of "issue" on the app (you are somehow not restoring the same wallet).

For number 1, there is clearly nothing to do and there is no way we can help out. For number 2, if the recovery phrase matches the wallet that has funds, as you affirm, then you should be able to recover the funds by other means. For that, please try our recovery tool. To know how to do it refer to #9540. Kind regards.

Hi,

I proceeded your suggestion. The tool found my wallet; however, the result was the same. It was the new created empty wallet.

Something is wrong here. I only have one set of recovery phrase, how could I mistaken it with others. Please help.

Could you help investigate further?

Here, the last transaction I could find.

transaction id: 5345574eb037202d114d5ae1ab12da4d3ddcccbf0ddfd7bd7d2d6201b35074f3

0.123802 BTC from my friend's wallet was transferred to mine, the one I'm referring to. There's no way that my wallet could be empty.

pawinf avatar Aug 16 '20 14:08 pawinf