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[BUG] Logitech MX Creative Console Seems Broken

Open seanmcnally98 opened this issue 3 months ago • 4 comments

Make sure you're on the latest stable or beta build

  • [x] I have tested this on the latest stable or beta release

Is this a bug in companion itself or a module?

  • [x] I believe this to be a bug in companion and not a specific module

Is there an existing issue for this?

  • [x] I have searched the existing issues

Describe the bug

4.1.0 added support for the Logitech MX Creative Console as a surface, but I haven't been able to get it working on that version, nor 4.1.1. I have been able to get Julian's demo working just fine, but Companion won't see it no matter how many times I click rescan usb. I tried uninstalling the stock Logitech software, which didn't seem to make a difference. I double checked to make sure that the MX Creative Console option under Settings > Surfaces is enabled, and restarted both Companion and my machine.

Steps To Reproduce

  1. Plug in MX Creative Console Keypad (Buttons)
  2. Run Companion
  3. Click "Rescan USB"
  4. Device does not appear

Expected Behavior

Device should appear at step 4

Environment (please complete the following information)

- OS: Windows 10 22H2 19045.6332
- Browser: Chrome Version 140.0.7339.208 (Official Build) (64-bit)
- Companion Version: 4.1.1 (tried with 4.1.0 and 4.2.0+8463 as well, same issue)

Additional context

No response

seanmcnally98 avatar Sep 29 '25 04:09 seanmcnally98

I can reproduce this It works fine on linux, but fails entirely on windows 😢

Julusian avatar Sep 30 '25 23:09 Julusian

Just tried it on Raspberry Pi, did not work. What distro does it work on, and does it require special drivers?

seanmcnally98 avatar Oct 09 '25 03:10 seanmcnally98

I have the same issue, can someone please advise? running version 4.1.4+8492-stable-4cb4314544

Dr-Damage avatar Nov 05 '25 02:11 Dr-Damage

It seems they've added it to the 4.1 Milestone...I don't know enough about development to know what that means. Maybe it'll be ready before 4.2?

seanmcnally98 avatar Nov 13 '25 23:11 seanmcnally98