Nothing shows in Homebridge App

[brent7320]

I have installed the plugin in homebridge and supplied valid credentials, no accessories ever appear. Are there any additional instructions we should be following? I have restarted Homebridge multiple times, nothing ever appears. This is a Battery 2K Doorbell.

Plugin version - 0.0.3 Homebridge - v1.2.3 NPM - 6.14.7

12/1/2020, 8:17:03 PM] [EufySecurityHomebridgePlugin] credentials found. reusing them...

[birkir]

Try the 0.1.1 version I just published. Start with homebridge -D and see if there are any logs

[Techlover22]

I have installed the plugin in homebridge and supplied valid credentials, no accessories ever appear. Are there any additional instructions we should be following? I have restarted Homebridge multiple times, nothing ever appears. This is a Battery 2K Doorbell.

Plugin version - 0.0.3 Homebridge - v1.2.3 NPM - 6.14.7

12/1/2020, 8:17:03 PM] [EufySecurityHomebridgePlugin] credentials found. reusing them...

I'm having the same issue too.

Edit: I removed the log due to security reasons.

[DaveM8686]

I've updated to 0.1.1 and I'm still having this exact issue, including the part where the only thing the log says is [EufySecurityHomebridgePlugin] credentials found. reusing them...

I have the original 2K Battery doorbell (the one that connects to the Home Base 2).

[ktsi]

Hi!

I have used a previous version of the plug-in with the exact same Doorbell. It worked after installing twice.

[DaveM8686]

I've uninstalled and reinstalled so many times. I've installed while it's already installed. I've tried from the terminal and from the HomeBridge UI. I've restarted the server repeatedly. Set up a new guest account for the doorbell, turned off 2FA, nothing.

I'm running HomeBridge on a Synology NAS through Docker, if that makes a difference.

[brent7320]

I'm having the same issue too. I'm sending you a zip of the home bridge.log file

homebridge.log.zip

You might want to take this attachment down and change your eufy password ASAP as it was in the above log file.

[brent7320]

I ran homebridge in debug mode and below is the only additional information displayed in the logs.

[12/2/2020, 4:35:38 AM] [EufySecurityHomebridgePlugin] Initializing EufySecurityHomebridgePlugin platform... [12/2/2020, 4:35:38 AM] [EufySecurityHomebridgePlugin] Config { username: '[email protected]', password: 'xxxxx', platform: 'EufySecurityHomebridgePlugin' } [12/2/2020, 4:35:38 AM] [EufySecurityHomebridgePlugin] Finished initializing platform: undefined

[dshafik]

I'm having this exact same issue. I spent some time debugging with log files and this like seems to be where it bails:

https://github.com/birkir/homebridge-plugin-eufy-security/blob/master/src/platform.ts#L82

I cannot get passed that. I do currently have 2FA turned off for testing. I have a wired doorbell, but I don't think it matters in this case.

[brent7320]

I'm having this exact same issue. I spent some time debugging with log files and this like seems to be where it bails:

https://github.com/birkir/homebridge-plugin-eufy-security/blob/master/src/platform.ts#L82

I cannot get passed that. I do currently have 2FA turned off for testing. I have a wired doorbell, but I don't think it matters in this case.

I initially had 2FA turned on as well, but disabled for testing. Not sure if that has something to do with it not working or not.

[DaveM8686]

Same! I had 2FA on at first, and it won't work for me. Even rolling back my config file and completely setting up the plug-in from scratch, it still says it found existing credentials and is reusing them. I think this is the problem.

[raphb83]

I got same issue. Got the wired door bell. Installed version 0.1.1 of plugin. installing twice did not help.

Startup logs says:

2.12.2020, 15:47:47 (node:9291) UnhandledPromiseRejectionWarning: Error: Request failed: https://security-app-eu.eufylife.com/v1/passport/login -> 26052 - need validate code 2.12.2020, 15:47:47 at /home/hoobs/.hoobs/node_modules/eufy-node-client/build/http/http.utils.js:24:15 2.12.2020, 15:47:47 at Generator.next () 2.12.2020, 15:47:47 at fulfilled (/home/hoobs/.hoobs/node_modules/eufy-node-client/build/http/http.utils.js:5:58) 2.12.2020, 15:47:47 at runMicrotasks () 2.12.2020, 15:47:47 at processTicksAndRejections (internal/process/task_queues.js:97:5) 2.12.2020, 15:47:47 (node:9291) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1) 2.12.2020, 15:47:47 (node:9291) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

[DaveM8686]

I actually tried deleting the "eufy-security-credentials.json" file and running again. It found the new credentials in this case, but still nothing showing in Home.

[dshafik]

@raphb83 do you have 2 Factor Auth (2FA) enabled? I believe I saw the same behavior when I did. Currently 2FA isn't supported.

[dshafik]

@DaveM8686 same here. I had hoped it was bad credentials due to the 2FA issue, but it didn't help.

[Techlover22]

@raphb83 do you have 2 Factor Auth (2FA) enabled? I believe I saw the same behavior when I did. Currently 2FA isn't supported.

I'm having the same issue but without 2FA...

[dshafik]

With some more debugging and patience (takes 5+ minutes) I finally got an error out of: https://github.com/birkir/homebridge-plugin-eufy-security/blob/master/src/platform.ts#L82

{ RequestError: read ECONNRESET
    at ClientRequest.request.once (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/core/index.js:953:111)
    at Object.onceWrapper (events.js:286:20)
    at ClientRequest.emit (events.js:203:15)
    at ClientRequest.origin.emit.args (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/@szmarczak/http-timer/dist/source/index.js:39:20)
    at TLSSocket.socketErrorListener (_http_client.js:401:9)
    at TLSSocket.emit (events.js:198:13)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at process._tickCallback (internal/process/next_tick.js:63:19)
    at TLSWrap.onStreamRead (internal/stream_base_commons.js:111:27)
  name: 'RequestError',
  code: 'ECONNRESET',
  timings:
   { start: 1606905673656,
     socket: 1606905673656,
     lookup: 1606905673674,
     connect: 1606905673762,
     secureConnect: 1606905675424,
     upload: 1606905673657,
     response: undefined,
     end: undefined,
     error: 1606905675794,
     abort: undefined,
     phases:
      { wait: 0,
        dns: 18,
        tcp: 88,
        tls: 1662,
        request: NaN,
        firstByte: undefined,
        download: undefined,
        total: 2138 } } }

This is a pretty opaque error in that it just means that the Eufy server abruptly closed the connection (probably due to a timeout after 5m!).

Because I catch that exception and return from the function, it then tries to find the devices, and results in this:

UnhandledPromiseRejectionWarning: RequestError: getaddrinfo EAI_AGAIN security-app.eufylife.com security-app.eufylife.com:443
    at ClientRequest.request.once (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/core/index.js:953:111)
    at Object.onceWrapper (events.js:286:20)
    at ClientRequest.emit (events.js:203:15)
    at ClientRequest.origin.emit.args (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/@szmarczak/http-timer/dist/source/index.js:39:20)
    at TLSSocket.socketErrorListener (_http_client.js:401:9)
    at TLSSocket.emit (events.js:198:13)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at process._tickCallback (internal/process/next_tick.js:63:19)
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:56:26)
(node:6518) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 1)
(node:6518) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

This is a DNS issue. So I figured out the IP for security-app.eufylife.com (it's a CNAME to AWS, which then resolves to multiple IPs, I picked the first one), and added it to my /etc/hosts and now I get:

{ HTTPError: Response code 401 (Unauthorized)
    at Request.request.once (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at process._tickCallback (internal/process/next_tick.js:68:7)
  name: 'HTTPError',
  code: undefined,
  timings:
   { start: 1606957517771,
     socket: 1606957517771,
     lookup: 1606957517771,
     connect: 1606957517880,
     secureConnect: 1606957517984,
     upload: 1606957517771,
     response: 1606957518074,
     end: 1606957518074,
     error: undefined,
     abort: undefined,
     phases:
      { wait: 0,
        dns: 0,
        tcp: 109,
        tls: 104,
        request: NaN,
        firstByte: 303,
        download: 0,
        total: 303 } } }`

and when trying to find devices:

UnhandledPromiseRejectionWarning: HTTPError: Response code 401 (Unauthorized)
    at Request.request.once (/homebridge/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at process._tickCallback (internal/process/next_tick.js:68:7)
(node:7344) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 1)
(node:7344) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

This might be caused by my docker-in-virtualbox-bridged-bridged networking, so I'd love to know if anyone else can confirm.

If you want to try yourself, edit node_modules/homebridge-plugin-security-eufy/dist/platform.js in your Homebridge installation directory, and look for this line around line 65 (I've added multiple debug lines above, not sure how many):

await this.httpService.registerPushToken(fcmToken);

and replace with:

        try {
                await this.httpService.registerPushToken(fcmToken);
        } catch (e) {
                this.log.debug("EXCEPTION!");
                this.log.debug(e);
                return;
        }

[brent7320]

If you want to try yourself, edit node_modules/homebridge-plugin-security-eufy/dist/platform.js in your Homebridge installation directory, and look for this line around line 65 (I've added multiple debug lines above, not sure how many):

await this.httpService.registerPushToken(fcmToken);

and replace with:

        try {

                await this.httpService.registerPushToken(fcmToken);

        } catch (e) {

                this.log.debug("EXCEPTION!");

                this.log.debug(e);

                return;

        }

I was able to find my cached credential .Json file and I deleted it. After doing that and putting in the log statements you stated above, i was able to duplicate what you are seeing. I am not running this in docker though, this is homebridge running on an Ubuntu VM.

[12/3/2020, 2:39:03 AM] [EufySecurityHomebridgePlugin] EXCEPTION!
[12/3/2020, 2:39:03 AM] [EufySecurityHomebridgePlugin] { HTTPError: Response code 401 (Unauthorized)
    at Request.request.once (/usr/lib/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at process._tickCallback (internal/process/next_tick.js:68:7)
  name: 'HTTPError',
  code: undefined,
  timings:
   { start: 1606984743636,
     socket: 1606984743636,
     lookup: 1606984743664,
     connect: 1606984743703,
     secureConnect: 1606984743748,
     upload: 1606984743636,
     response: 1606984743794,
     end: 1606984743794,
     error: undefined,
     abort: undefined,
     phases:
      { wait: 0,
        dns: 28,
        tcp: 39,
        tls: 45,
        request: NaN,
        firstByte: 158,
        download: 0,
        total: 158 } } }
[12/3/2020, 2:39:03 AM] [EufySecurityHomebridgePlugin] Executed didFinishLaunching callback
(node:670387) UnhandledPromiseRejectionWarning: HTTPError: Response code 401 (Unauthorized)
    at Request.request.once (/usr/lib/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at process._tickCallback (internal/process/next_tick.js:68:7)
(node:670387) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). (rejection id: 1)
(node:670387) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

[raphb83]

@raphb83 do you have 2 Factor Auth (2FA) enabled? I believe I saw the same behavior when I did. Currently 2FA isn't supported.

As far as i know i do not have 2FA enabled. Sorry about the question: where do i have to look if it is enabled?😬

[hicksbjacob]

I am having the same issue. I dont have 2FA enabled. after putting in my credentials and plug in nothing appears in accessories

[asgertler]

Also having this issue. On 0.1.1, just got my battery doorbell cam, no 2FA, but nothing shows up in Home.

[cmfrazier]

Getting this error when attempting to use the plugin

[cmfrazier]

I deleted my eufy-security-credentials.json file as I had changed my password after turning off 2FA and I'm now getting this:

12/4/2020, 10:42:26] [EufySecurityHomebridgePlugin] credentials found. reusing them...
(node:31054) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 11 shutdown listeners added to [HomebridgeAPI]. Use emitter.setMaxListeners() to increase limit

and this

[12/4/2020, 10:37:59] [EufySecurityHomebridgePlugin] wait a short time (5sec)...
(node:30864) UnhandledPromiseRejectionWarning: HTTPError: Response code 401 (Unauthorized)
    at Request.<anonymous> (/usr/local/lib/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (internal/process/task_queues.js:97:5)
(node:30864) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4)
(node:30864) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

[a-metasyntactic]

If it's a 2FA related problem, you can try creating an new account and inviting to have read only access to the cameras/doorbells you want to expose. Then use that new account's credentials for this plugin and you can keep 2FA enabled for your admin account.

I'd suggest that's a better and more secure way of setting this up anyway.

[DaveM8686]

If it's a 2FA related problem, you can try creating an new account and inviting to have read only access to the cameras/doorbells you want to expose. Then use that new account's credentials for this plugin and you can keep 2FA enabled for your admin account.

I'd suggest that's a better and more secure way of setting this up anyway.

I’ve done this and it didn’t fix anything. I created a whole new account that never had 2FA, deleted the credentials file, uninstalled the plugin, then redid it all and it’s the same problem.

[birkir]

I added a option to disable push if you like (and fixed the issue that it blocks further code to run).

I also added some debug parameters so you should be able to report better logs for me.

[cmfrazier]

@birkir After updating and enabling debug

[12/5/2020, 12:23:32] [EufySecurityHomebridgePlugin] Initializing EufySecurityHomebridgePlugin platform...
[12/5/2020, 12:23:32] [EufySecurityHomebridgePlugin] Config {
  username: 'email-redacted',
  password: 'password-redacted',
  platform: 'EufySecurityHomebridgePlugin'
}
[12/5/2020, 12:23:32] [EufySecurityHomebridgePlugin] Finished initializing platform: undefined
[12/5/2020, 12:23:33] [EufySecurityHomebridgePlugin] push client disabled
[12/5/2020, 12:23:33] [EufySecurityHomebridgePlugin] Executed didFinishLaunching callback
(node:17243) MaxListenersExceededWarning: Possible EventEmitter memory leak detected. 11 shutdown listeners added to [HomebridgeAPI]. Use emitter.setMaxListeners() to increase limit

[raphb83]

I added a option to disable push if you like (and fixed the issue that it blocks further code to run).

I also added some debug parameters so you should be able to report better logs for me.

Version 0.1.2 working with 2FA disabled and wired door bell😃 Great

[dshafik]

I added a option to disable push if you like (and fixed the issue that it blocks further code to run).

What does this disable? Notifications?

I also added some debug parameters so you should be able to report better logs for me.

Great!

Here's my current (redacted) logs:

[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] Initializing EufySecurityHomebridgePlugin platform...
[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] Config {
  username: '[email protected]',
  password: 'PASSWORDHERE',
  enablePush: false,
  platform: 'EufySecurityHomebridgePlugin'
}
[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] Finished initializing platform: undefined
[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] push client disabled
[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] Executed didFinishLaunching callback

(node:65778) UnhandledPromiseRejectionWarning: HTTPError: Response code 401 (Unauthorized)
    at Request.<anonymous> (/Users/dshafik/.nvm/versions/node/v14.15.1/lib/node_modules/homebridge-plugin-eufy-security/node_modules/got/dist/source/as-promise/index.js:117:42)
    at processTicksAndRejections (internal/process/task_queues.js:93:5)
(Use `node --trace-warnings ...` to show where the warning was created)
(node:65778) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 1)
(node:65778) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code.

One issue that can be easily fixed is:

[12/5/2020, 12:32:44 PM] [EufySecurityHomebridgePlugin] Finished initializing platform: undefined

--       this.log.debug("Finished initializing platform:", this.config.name);
++       this.log.debug("Finished initializing platform:", this.config.platform);

But that's not going to impact anything of consequence.

[DaveM8686]

Still nothing for me, with push on or off.

[DaveM8686]

Is there a dependent package for this? Like a camera or doorbell one?