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teamviewer doesn't work anymore

Open andia89 opened this issue 8 years ago • 69 comments

I have absolutely no idea why, but teamviewer stopped working :( libsniqt.so is replaced correctly and also the icons in /home/andreas/.local/share/sni-qt/icons/TVGuiDelegate seem to be ok (the names there are the same as in /tmp/sni-qt_TVGuiDelegate_2694-jFooF2/icons/hicolor/24x24/apps.

Skype also works

Any ideas?

andia89 avatar May 29 '16 19:05 andia89

I've no idea.. it's just happened or after an update?

bilelmoussaoui avatar May 29 '16 21:05 bilelmoussaoui

I don't know. Worked great all the time, reinstalled teamviewer (same version) and it stopped working

andia89 avatar May 29 '16 21:05 andia89

Have you tried to reinstall the application again?

bilelmoussaoui avatar May 29 '16 21:05 bilelmoussaoui

sure

andia89 avatar May 29 '16 21:05 andia89

If skype works, and teamviewer wroked before the only thing that i can think of is that somehow teamviewer does not use libsniqt.so anymore.. but it's the same version :( can you try a downgrade?

bilelmoussaoui avatar May 29 '16 21:05 bilelmoussaoui

@wa4557 You can still reproduce this ?

bilelmoussaoui avatar Jul 10 '16 12:07 bilelmoussaoui

Sadly yes :(

andia89 avatar Jul 10 '16 12:07 andia89

@wa4557 Can you build the latest version of sni-qt and try again? If it's not working, what distro/ubuntu version you're using? the same for the desktop env so i can try it too.

bilelmoussaoui avatar Jul 17 '16 14:07 bilelmoussaoui

Tried to build it from source. Same behaviour. Skype works but teamviewer doesn't. Using Ubuntu 16.04

andia89 avatar Jul 17 '16 14:07 andia89

I will try to install Ubuntu on a VM and check if i can reproduce this

bilelmoussaoui avatar Jul 18 '16 22:07 bilelmoussaoui

I am running Xubuntu 16.04, and I see the same issue. I'm using v3.1

Floofies avatar Oct 21 '16 00:10 Floofies

Same here! Ubuntu 16.04

leoheck avatar Oct 23 '16 18:10 leoheck

I will need some help here! Can you check on /tmp/ if you will find any icon that Teamviewer uses for it's tray icon?

bilelmoussaoui avatar Nov 02 '16 16:11 bilelmoussaoui

Yeah, I found it. Using TeamViwer v11

Main path:

/tmp/sni-qt_TVGuiDelegate_28669-MSDMwo/icons/hicolor/64x64/apps

Icon Sizes:

lheck@moon > ls /tmp/sni-qt_TVGuiDelegate_28669-MSDMwo/icons/hicolor
128x128  16x16  24x24  32x32  48x48  64x64

File names:

TVGuiDelegate_28669_0b040b0d9ec00ce0d8189ece93cd2b7f.png
TVGuiDelegate_28669_4327113cab136a09fac832e66878159a.png
TVGuiDelegate_28669_c28d37df9872311f7c6b295b70b8a39d.png
TVGuiDelegate_28669_efbb734158e93591c95134fbc4e9d667.png

leoheck avatar Nov 02 '16 21:11 leoheck

Could you paste a screenshot of the icons? The latest icon TVGuiDelegate_28669_efbb734158e93591c95134fbc4e9d667.png

bilelmoussaoui avatar Nov 02 '16 21:11 bilelmoussaoui

Sure, totally forgot that.

teamviwericons

leoheck avatar Nov 02 '16 21:11 leoheck

Well, there was a missing icon! but it's the teamviewer error tray icon! I'm going to install Ubuntu to investigate this

bilelmoussaoui avatar Nov 02 '16 21:11 bilelmoussaoui

Even with the new teamviewer 12 it doesn't work... Tried everything, no idea :(

andia89 avatar Nov 04 '16 18:11 andia89

It most be the patched version of sni-qt then, we need to figure out how to get the latest version! as the PPA was not updated since few weeks or months now..

bilelmoussaoui avatar Nov 04 '16 19:11 bilelmoussaoui

@wa4557 Can you guys try with the new PPA, created by @varlesh ?

bilelmoussaoui avatar Nov 09 '16 12:11 bilelmoussaoui

On my PPA package for 16.04 from PPA sni-qt-eplus. I'm build package for 16.10 only. Also original sni-qt version semilar on Ubuntu 16.04, 16.10 and 17.04: http://packages.ubuntu.com/search?keywords=sni-qt&searchon=names&suite=all&section=all

varlesh avatar Nov 09 '16 12:11 varlesh

with the latest version of sni-qt it's possible to debug this much more easier. Just update to the latest sni-qt, and run teamviewer once the gui is open click on the tray and then "open log files...". After that you can easily get the log of the gui, on the gui file.

bilelmoussaoui avatar Jan 11 '17 22:01 bilelmoussaoui

Ok interesting behaviour: teamviewer seems to use sni-qt (in the debug logs sni-qt messages are present), but obviously not the one we install, because if I add custom debug messages they do not show up in the log.

I think it is just a matter of finding the right library

andia89 avatar Jan 13 '17 13:01 andia89

Do you get those log message using megasync --debug?

bilelmoussaoui avatar Jan 13 '17 13:01 bilelmoussaoui

Yes. I haven't been able to read skype debug messages though yet

andia89 avatar Jan 13 '17 13:01 andia89

Ok one step forward to steps back: Teamviewer is still using the same library (if I put debug messages very early in the program they show up), but the methods in iconcache.cpp are never called. Somewhere something has to go wrong

andia89 avatar Jan 14 '17 14:01 andia89

@wa4557 Skype does not provide any possible way to do that, we just need to figure out where to log files are stored

bilelmoussaoui avatar Jan 14 '17 14:01 bilelmoussaoui

If we figure out why teamviewer is not working I guess skype will start to work as well

andia89 avatar Jan 14 '17 14:01 andia89

I just figured out how to make teamviewer work again...

If you add this icon TVGuiDelegate_3524_cbdf5ff3eb7755ddd146a5b81f94b925-panel to /usr/share/Numix/22/status the correct icon is shown (this works also with all other icons).

So teamviewer is using a themed icon, with a very weird name

andia89 avatar Jan 20 '17 15:01 andia89

@wa4557 so what should we do about this? :(

bilelmoussaoui avatar Jan 20 '17 15:01 bilelmoussaoui