Media could not reach server(error 1020)

[manish535]

Hi Team,

I setup bbb-docker with external turn server. Audio is working fine but while sharing the camera I am facing "Media could not reach server error 1020". I am using an EC2 machine(Ubuntu). My inbound and outbound rules are as follow:

Inbound

• 80, 443, 16384 - 32768 => source any(0.0.0.0/0)

Outbound

• 443 => destination any(0.0.0.0/0)

I tried the solution provided in docker/docs/behind-nat.md and https://github.com/bigbluebutton/docker/issues/117#issuecomment-912409792 but it's not working. Any idea about this?

Thanks

[Castelsarrasin]

Hello, I had the same issue, then i looked at port listening on my server. I use reverse proxy to nat 443 ports with alias xxx.domain.com. I saw 5349 for freeswitch. I added it without rtp ports. And now it work like a charm. Hoping it help you.