fromthepage
fromthepage copied to clipboard
benwbrum
manage staff better
We need better management of staff on organization accounts. Question from an opportunity:
How does management of the service itself work? Your documentation on Role Base Access seems to cover only collection privilege's and down. How is administration of the service performed - through a single administrative account, multiple, something else?
My answer:
A single organizational account -- which can be an individual product owner or a service account -- can create collections (our word for thematic projects) and add additional accounts as staff members on those collections. Staff can do everything but delete the collection. Once someone has been added as a staff member they have the ability to create additional collections which show up under the main organizational account.
Issues to address: making staff without adding to a collection; removing staff when they leave.
Show "staff" under your owner profile? And which collections they have access to?
Both staff and reviewers should be managed at the owner account level (a dashboard?)
LVA specifically asked for this.
The one scenario in which this staff/org mapping may be a challenge is where one user should be able to receive activity email for one collection but not others. To do: review data to see how common this actually is.