Support for Alienware 15 R4 (0876)

[xenatisch]

Issue

The application does not support the FX interface for Alienware 15 R4.

Error messages

The application raises the following error upon initialisation:

Device unknown: no controller available. Please report this issue to ...

and yields the following output in the terminal:

Device found: 187c:0550

Installed dependencies

• libusb1.0
• cmake=3.10.2
• jdk as default-jdk release: javac 10.0.1
• gcc=7.3.0

System specs

General info:

description: Notebook
product: Alienware 15 R4 (0876)
vendor: Alienware
version: 1.1.6
serial: ...
width: 64 bits
capabilities: smbios-3.1 dmi-3.1 smp vsyscall32
configuration: boot=normal chassis=notebook family=Alienware sku=0876 uuid=...
  *-core
       description: Motherboard
       product: Alienware 15 R4
       vendor: Alienware
       physical id: 0
       version: A00
       serial: ...
       slot: *
     *-firmware
          description: BIOS
          vendor: Alienware
          physical id: 0
          version: 1.1.6
          date: 05/22/2018
          size: 64KiB
          capacity: 15MiB
          capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer int10video acpi usb smartbattery biosbootspecification netboot uefi

FX interface:

*-usb:0 UNCLAIMED
   description: Human interface device
   product: AW-ELC
   vendor: Alienware
   physical id: 4
   bus info: usb@1:4
   version: 2.00
   serial: 00.01
   capabilities: usb-2.00
   configuration: speed=12Mbit/s

Please let me know if you need any additional info.

[axsaucedo]

+1