Searching on companies with punctuation in the names needs to be more flexible

[swcurran]

Current, any time a business has punctuation in the name, the searching must be exact. For example, to search for `H.L.F Images", you have to use the punctuation to find it. Using "HLF" or "H" or even is not sufficient.

To correct this, we need to do three things:

1. Provide a way to do searching that includes punctuation. Perhaps a way to trigger fuzzy search or something.

2. Add a "Search not working?" (or something -- "Search Help"?) button near the search box that pops up guidance on what to do if you can't find the entity you are searching for. It should include at least advice on how to deal with punctuation, and should also give guidance about "Perhaps you have not registered your business with BC Registries". Some text I use for that:

One reason you might not be finding the entity for which you are searching is that the organization has not been registered with BC Registries. If the organization has been registered, search for the BC Registries ID (it has a format like "FM1234567"). You can also try searching by your 9-digit Business Number for CRA, if that number.

If you do need to register the organization, use this link to register your business in BC or follow the full step-by-step guide to starting a BC businesshttps://www2.gov.bc.ca/gov/content/employment-business/business/managing-a-business/permits-licences/businesses-incorporated-companies.

If you need additional information, please contact the BC Registries Help Desk directly at 1-800-663-6102.

3. If the search result is empty, include a message telling the user to check the "Search not working?" (or whatever) link. Or perhaps just show that link again?

[amanji]

Test cases:

• H.L.F Images
• Bruce’s Hobbies

[swcurran]

We need to get this fixed ASAP. At minimum we need a "Can't find what you are looking for?" (beside "xx result(s)" that explains the idiosyncrasies of OrgBook searching. Probably both.

I'll look at writing some text.

@amanji @andrewwhitehead @wadeking98 -- suggest a meeting to discuss this.

[swcurran]

"ASAP" means lets get this on the list to be fixed as a priority. Not as in "today!!". :-)