Content: MSFAA information enhancement: processing time and first time borrower assistance

[astridSABC]

As a student user, I want to have more information (content) in the MSFAA section to inform me that it will take awhile (a week?) for NSLSC to process my MSFAA so that I don't need to call SABC and find out when

Additional Context

• Ref JIRA SBST-2596 (https://jiradc.019.gov.bc.ca/jira/projects/SBST/queues/custom/713/SBST-2596)

• Overview: MSFAA – SIMS is alerting students to sign their MSFAA with NSLSC immediately after the ecert has been sent to National, but it takes National several days to process the ecert. There is currently no way for us to see the date the ecert was sent to National, so it is not possible to advise students of a timeframe. Staff are telling students to “Wait a week” and if it still doesn’t work, to call SABC.

• Alternative processes Currently are none. SST officers must instruct students to “wait a week” and try again

• Criticality Medium

Acceptance Criteria

• [ ] In the Master Student Financial Assistance Agreement section, new section: "Waiting for eCert Processing" [TBD]
• [ ] Underneath the "Waiting for eCert Processing" Add "MSFFA eCert processing from NSLSC may take a ?" [TBD]

As a ministry user, I want to see when the eCert has been produced or sent to National so that I can assist the student who is a first time borrower and is having problems with their MSFAA.

Ref JIRA SBST-2599

Acceptance Criteria

• [ ] TBD

[AnnaPBashkatova]

@JerPearson, can you please update ACs

[CarlyCotton]

Not critical core - BONE

[Joshua-Lakusta]

Links into overall msfaa work there is other tickets so review all msfaa tickets and do the work together. May need MSFAA epic.