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ssm-setup-cli.exe fails - "Please run as root/admin. Err: failed to check permissions: exit status 1"

Open Mapel88 opened this issue 1 year ago • 8 comments

Hi,

When running ssm-setup-cli.exe with hybrid activation it fails sporadically. some servers were able to install and some failed with the following error: "Please run as root/admin. Err: failed to check permissions: exit status 1"

all installations on all servers are executed by same user which is domain admin & local admin. Also tested with administrator itself.

OS: windows 2016

Any advise or fix planned for this?

Mapel88 avatar Mar 20 '24 15:03 Mapel88

Hi @Mapel88, Thanks for reaching out to us. Could you please share more details on the OS version? Is there any difference between the working ones and non working ones?

VishnuKarthikRavindran avatar Mar 20 '24 21:03 VishnuKarthikRavindran

Facing the same issue on Windows Server 2022. It does fail intermittently. Calling the ssm-setup-cli.exe multiple times in exactly the same way will eventually work, usually after about 5 tries.

Nookyx avatar Apr 06 '24 12:04 Nookyx

Thanks for reaching us @Nookyx. We will look into this

VishnuKarthikRavindran avatar Apr 06 '24 16:04 VishnuKarthikRavindran

Hi @VishnuKarthikRavindran, Sorry, I missed your question. No difference between servers. All running windows 2016 and installed from same image. I started having this issue about 3 weeks ago. I retried to install 3 times but no success. maybe 5th time is a a charm?

EC2 nodes running same OS with ami created from same image usually pass successfully. don't think i encountered this issue with ec2 even though running same command and same configuration.

thanks

Mapel88 avatar Apr 07 '24 08:04 Mapel88

Thanks @Mapel88. We were able to repro this issue and will be pushing out the fix in upcoming release.

VishnuKarthikRavindran avatar Apr 16 '24 16:04 VishnuKarthikRavindran

I faced the same issue while executing ssm-setup-cli.exe

nervermore2 avatar May 01 '24 08:05 nervermore2

Some additional logs: I tried to run ssm-setup-cli.exe during instance startup script. I verify that:

Write-Output "Current user: $env:USERNAME"

has output Current user: Administrator This still fails. If I log into the instance and run the ssm installer executable. Then it's working.

nervermore2 avatar May 08 '24 00:05 nervermore2

We have fixed the issue in ssm-setup-cli version - https://github.com/aws/amazon-ssm-agent/releases/tag/3.3.418.0. Please let us know if this issue still persists

VishnuKarthikRavindran avatar May 25 '24 01:05 VishnuKarthikRavindran