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Published 20 hours ago • verified publisher icon aws

[QUESTION] Amazon Connect Audio Support

Open pmattingley-resilient opened this issue 10 months ago • 0 comments

We are attempting to use KVS parser library (1.2.5) to extract streamed audio from Amazon Connect calls and save to S3. We require the .wav file to be generated whilst call is still live so cannot use the final call recording generated by Connect.

As recommended we have based our approach on the amazon connect realtime transcription project

We are experiencing issues with stuttered/repeating sections in the audio parsed by the KVS library that are not present in the final call recording generated by Connect.

As the realtime transcribe project is now archived will you be adding working examples or additional Connect support into this project that we can follow?

pmattingley-resilient avatar Aug 24 '23 10:08 pmattingley-resilient