Unable to join meetings

[DeanoAus]

What happened and what did you expect to happen?

We use AWS Chime integrated into Salesforce to provide virtual care sessions for medical and mental health services. Our members access these sessions via a digital experience site on both mobile phones and PCs. This system has been running successfully in production for many months. However, this functionality has stopped working within the last 72 hours without any changes being made to our environment. As of today, none of our providers have been able to complete video therapy sessions, even with members who have previously used our services successfully.

We are observing this in the dev console:

chimeSettings.js:1 Uncaught (in promise) TypeError: this.deviceController.startVideoInput is not a function at q.startVideoPreview (chimeSettings.js:1:6030) at a.loadScript.then.escape (chimeSettings.js:1:5793) beaconLib.BeaconLibrary.js:41 Object

Have you reviewed our existing documentation?

• [X] GitHub issues
• [X] FAQs page
• [X] README page
• [X] Feature-specific guides

Reproduction steps

Unsure how you can reproduce this, but it's impacting our entire org.

Amazon Chime SDK for JavaScript version

Don't know?

What browsers are you seeing the problem on?

All.

Browser version

All.

Meeting and Attendee ID Information.

No response

Browser console logs

chimeSettings.js:1 Uncaught (in promise) TypeError: this.deviceController.startVideoInput is not a function at q.startVideoPreview (chimeSettings.js:1:6030) at a.loadScript.then.escape (chimeSettings.js:1:5793) beaconLib.BeaconLibrary.js:41 Object