Attendee gets `sendingAudioFailed` occasionally when joining a meeting with video turned on

[evangeline]

What happened and what did you expect to happen?

We very often see attendees not being heard when they join a meeting with both audio and video turned on. However, this never seems to happen if they join a meeting with just audio turned on. When trying to reproduce the issue locally, we see sendingAudioFailed logged for these attendees.

For context, we pass in mediaStreams instead of device/device ids into startAudioInput and startVideoInput. I have verified that the audio track is still live when this bug happens. We have looked through our logs repeatedly over the last few weeks and can't find anything that stands out.

Have you reviewed our existing documentation?

• [X] GitHub issues
• [X] FAQs page
• [X] README page
• [X] Feature-specific guides

Reproduction steps

Difficult to create a repro with your demo app because our app is set up very differently, added logs below for debugging.

Amazon Chime SDK for JavaScript version

3.14.1

What browsers are you seeing the problem on?

Chrome

Browser version

114.0.5735.198

Meeting and Attendee ID Information.

Audio sends successfully (video turned off): Meeting ID: 03e6c658-b43c-4f48-b05c-0250efdf2713 Attendee ID: 8f206d4d-076e-6253-0edd-af487d717e19

Failed to send audio (video turned on): Meeting ID: a84da418-15ae-4057-9c1b-7ba203e52713 Attendee ID: a5f4268f-096c-27ac-9d8c-235a9162ff8f

Browser console logs

Logs for both meetings attached:

chime.txt