Incoming audio dropped for a few seconds, incoming audio/video desync or low volume

[kelvin2200]

What happened and what did you expect to happen?

We've had a lot of feedback from users lately that their audio drops for a few seconds in the meeting, and that there's a notable desync between incoming audio/video streams. Also a lot of users complain about the volume of incoming streams that seems to be very low on some occasions (we have autoGain enabled)

We've gathered some meeting id's. Any information you could provide us would be helpful

Have you reviewed our existing documentation?

• [X] GitHub issues
• [X] FAQs page
• [X] README page
• [X] Feature-specific guides

Reproduction steps

Hard to reproduce

Amazon Chime SDK for JavaScript version

3.13.0

What browsers are you seeing the problem on?

Chrome

Browser version

all

Meeting and Attendee ID Information.

Meetings with audio delay meetingId: fb98fc09-d891-46a5-9b1f-97a0f1b17979 - 23 May, 01:10PM(GMT+3) meetingId: 055571e8-e569-4834-9d24-01ff0a8d7979 - 22May, 12:00(GMT+3)

Incoming sound dropped meetingId: d50cfde4-84a7-47f3-ad35-90a9228a7979 12:30 PM (GMT+3) meetingId: 9ff1470b-c16f-4327-844d-0415c44d7979 - 24May - 7:00PM (GMT+3) meetingId: 8e5746f5-96c8-486f-b514-d33934c27979 (25th may)

Meetings where audio streams had very low volume meetingId: 704ccc72-ad8d-47b7-a315-6c40eba77979 - 23 May 2:35 PM (GMT+3) meetingId: cb75ea6a-9f5b-475c-b753-e52b74297979 - 28 April 1:00 PM (GMT+3)

Browser console logs

the logs don't show any errors