Shared connection lost during Chime service

[dohdohYang]

What happened and what did you expect to happen?

Video reception failed due to disconnection while using the chime service.

• error log

• detail error log

Have you reviewed our existing documentation?

• [X] GitHub issues
• [X] FAQs page
• [X] README page
• [X] Feature-specific guides

Reproduction steps

Amazon Chime SDK for JavaScript version

2.12.0

What browsers are you seeing the problem on?

all

Browser version

all

Meeting and Attendee ID Information.

No response

Browser console logs

[ltrung]

@dohdohYang 2.12 is very old version. Have you considered update to the latest 2.30+ or 3.x? Also could you give us some steps to reproduce or the specific error you encountered (or browser console log)? The connection failed can be caused by various issue so need to narrow it down more.

[dohdohYang]

Currently, it is difficult to reproduce the error. Let's try updating the version. Thank you for your confirmation.

[xuesichao]

Let us know if updating the version works or not.

[devalevenkatesh]

Resolving this issue due to no activity feel free to re-open as needed. Thanks for reporting the issue.