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Published 20 hours ago • verified publisher icon aws-solutions

A few videos from hundreds end up without audio track

Open Higherings opened this issue 2 years ago • 4 comments

Describe the bug We are processing several hundreds of videos, a few of them end up without audio. No error on the pipelines nor the lambdas.

To Reproduce Feed the pipeline by placing a video on the Source bucket. I have try deploying again the Solution in a new Account, same result for the same videos.

Expected behavior The HLS output should play fine in a HLS Player.

Please complete the following information about the solution:

  • [x] Version: v5.3.1
  • [x] Region: us-east-1
  • [x] Was the solution modified from the version published on this repository? No
  • [x] If the answer to the previous question was yes, are the changes available on GitHub? -
  • [x] Have you checked your service quotas for the sevices this solution uses? Yes
  • [x] Were there any errors in the CloudWatch Logs? No

Additional context Similar problem was found on a previos version of the Solution, upgrading to the latest version solved it, but now we are in the lastes version and the problem re-appear.

Higherings avatar Jul 20 '22 23:07 Higherings

Thanks for your feedback @Higherings. Is this still an issue for you or solved after upgrading to the latest version again?

raulmlamzn avatar Jul 27 '23 18:07 raulmlamzn

Hello @raulmlamzn , I still have the issue, I haven't upgraded to the latest version (6.1.3 as of Jul 2023), do you think that could help? Reviewing the change log I only see updates on how the infra is build, from cfn to cdk, but nothing about the templates MediaConvert uses.

Higherings avatar Jul 29 '23 13:07 Higherings

We typically recommend running the latest version but I'm not sure if the issue is related to that. Can you please confirm if the issue is random or happens with the same files/formats? If so, can you share a sample of the files and mediainfo details?

raulmlamzn avatar Aug 07 '23 21:08 raulmlamzn

Hello @raulmlamzn, the issue happens with some videos, it is always the same videos, the content team say that they encoded exactly the same all videos (I can't confirm that). Here are two source videos, the first one works, the second one ends without audio:

  1. Working Video
  2. Not Working Video

If you could take a look, very much appreciated.

Higherings avatar Aug 08 '23 14:08 Higherings