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Published 20 hours ago • verified publisher icon aws-samples

Reset Password Link Broken

Open sean-smith opened this issue 2 years ago • 4 comments

The "Reset Password" workflow is broken. Administrators can manually reset user's passwords by going to Cognito > User Pool > Delete User > Create User > Add to groups.

sean-smith avatar Jun 21 '22 19:06 sean-smith

Hi Sean,

do you mean that by clicking "reset password" the mail with the code does not arrive right?

eantonin avatar Aug 31 '22 07:08 eantonin

Various things can cause this (see https://aws.amazon.com/premiumsupport/knowledge-center/cognito-forgot-password/) in particular a non verified email in the cognito user pool can be the cause.

I just tried a reset password and worked.

Can you try again and let me know if this is still broken on your side or not?

eantonin avatar Aug 31 '22 14:08 eantonin

Ok, here's what it looks like in cognito for me:

image

You'll note that the email is confirmed but not verified. Not sure what that means. I setup the account in the typical way.

sean-smith avatar Sep 07 '22 22:09 sean-smith

Gotcha, I think we may need to do something to verify the mail for the CF created user, tracking this in our backlog

eantonin avatar Sep 08 '22 15:09 eantonin