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Published 20 hours ago • verified publisher icon aws-samples

getQualities & getLiveLatency is not working on iOS device

Open kc980602 opened this issue 3 years ago • 2 comments

Describe the bug I am testing the Custom player controls demo, and the the quality menu doesn't display any quality option I am using https://player.live-video.net/1.3.1/amazon-ivs-player.min.js with vue js

To Reproduce

  1. Go to https://amazon-ivs-custom-controls.glitch.me/
  2. Change quality

Expected behavior The quality menu should have listed out

Smartphone (please complete the following information):

  • Device: iPhone6s
  • OS: iOS14.4
  • Browser: Safari, Chrome

Additional context Beside testing with the demo, I also implemented my own player and having the following issue, both occur only on iOS device and worked perfectly with Android and MacOS

  • can't get a list of quality with getQualities
  • can't get live stream latency with getLiveLatency, the function returned 0, but I can observe that the latency is at least 20s

kc980602 avatar Jun 08 '21 04:06 kc980602

Hey @kc980602 thanks for the report. We'll add these as known issues to our documentation and resolve in a future release.

tonyjin avatar Jun 08 '21 17:06 tonyjin

This continues to be an issue, also observing 18s latency on mobile iOS, and getLiveLatency() just returns 0.

willthefirst avatar Jul 13 '22 21:07 willthefirst