araveticharan

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What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

Thanks for the response. We just using Twilio Flex agent console as softphone in one of our Lightning app that uses Open CTI. So I don't think we will be...

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

I never came across clickToDial() method. I know there are aura/LWC tags lightning:clickToDial/lightning-click-to-dial for user to click and give a call to the number. I am referring https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm. I am...

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

Hey, Is there any way that I can make use of clickToDial()? I see `opencti:clickToDial` event is been fired when I click a phone number in Lighting in the console....

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

Hey, Actually, I found 2 solutions: - A hack, to mimic the $A.getEvt("markup://opencti:clickToDial").setParams(a).fire() in my aura component . See below snippet. ``` var openCtiEvent = $A.get("e.opencti:clickToDial"); openCtiEvent.setParams({ "number" : 'XXXXXXXXXXXXXX',...

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

Hey @warnakuw , So what is your question?

What is the equivalent Lightning method sendCTIMessage() to make an outbound call?

Hey, Apologies for the delayed response. I think I can help you with that. Ultimately, what you have to do is, you have to modify your salesforce Twilio flex console....