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Windows 10 22H2 couldn't connect to the printer...

Open Lotharyx opened this issue 1 year ago • 0 comments

Sorry for lack of detail. Not a lot to be found.
Printer hosted by CUPS on Debian Linux, trying to print to it from two different Windows computers. One works; one consistently gives "Windows couldn't connect to the printer" errors.

I have debug logging turned on in cupsd. When the working system sends a print job, and also every minute or two, I see log entries show up in access_log and error_log. When I attempt to add the printer on the non-working system (with the URL https://:631/printers/), nothing appears in either log and the "couldn't connect" message appears within a second or two.

Confoundingly, on the non-working system, I can open the CUPS page in a browser. 🤯 More confoundingly, this very printer worked fine on the non-working system, then just stopped working (coinciding with changing my domain password for Windows, but that didn't bother the system that still works).

It really seems like the non-working system isn't even really trying to connect to the printer. I've tried both http and https URLs and the same thing results: a quick "Windows couldn't connect" and nothing in the CUPS log.

Our IT team wants to charge $beaucoup/hr since they don't manage the CUPS server...so it's up to me to fix it.

What else should I do besides CUPS debug logging? Doesn't seem like a firewall issue, since a web browser can access it...

Complete Windows OS info on nonworking system: Edition Windows 10 Pro Version 22H2 Installed on ‎5/‎31/‎2022 OS build 19045.4291 Experience Windows Feature Experience Pack 1000.19056.1000.0

CUPS version 2.22.10 (which is probably very old, but it's an old ARM SBC running it)

Lotharyx avatar May 22 '24 20:05 Lotharyx