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Published 20 hours ago • verified publisher icon apilayer

Reverse Geocoding Error 502 Bad gateway API

Open NaderRaida opened this issue 3 years ago • 11 comments

tell me that api.positionstack.com Host Error

and all system services shutdown .

and here tell me also https://status.positionstack.com/

any updates about this thing ?

NaderRaida avatar Feb 03 '22 08:02 NaderRaida

any updates about this thing ?

NaderRaida avatar Feb 03 '22 14:02 NaderRaida

Same here - Its been down for a week now

Alex-developer avatar Feb 07 '22 10:02 Alex-developer

Same here - Its been down for a week now

And the most annoying thing is that they don't reply to messages.

NaderRaida avatar Feb 07 '22 10:02 NaderRaida

Just had this response from their support team

Hello,

Thank you for contacting us.

We are aware of this downtime that is currently affecting the positionstack API and are currently working to fix the issue as soon as possible. We'll make sure to notify our customers and release a post-mortem about this issue as soon as it is addressed. Thank you for your patience and apologies for any inconveniences caused.

Sincerely,

Alex-developer avatar Feb 07 '22 14:02 Alex-developer

We're in the same boat. No response from them either.

cpiggott avatar Feb 08 '22 18:02 cpiggott

Competitor here, try our service https://opencagedata.com/ for geocoding.

Marketing side, APIlayer has been unresponsive for a while, on all channels. Browse their Facebook feed, Twitter mentions, Github issues. And that goes across multiple products. This is the third multi-day outage in 12 months (as measured by their own status page). Don't wait for a post mortem.

APIlayer is currently rebranding as API marketplace. The website changed today, taking over the product or team behind https://promptapi.com/. I don't know how that will affect their existing products.

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mtmail avatar Feb 08 '22 20:02 mtmail

No post-mortem for this?

cpiggott avatar Mar 31 '22 17:03 cpiggott

is the outage also on paid plans?

TobbeG avatar Aug 01 '23 13:08 TobbeG

is the outage also on paid plans?

Unfortunately , yes

NaderRaida avatar Aug 01 '23 13:08 NaderRaida

I got this reply... don't know what it's worth though...

Aleksa (apilayer) Aug 1, 2023, 15:45 GMT+2

Hi - thanks for reaching out.

Our team is aware of the issue and we are prioritizing it.

We should have some news today on resolution. I'll keep you posted.

Sorry for the inconvenience.

Best, Aleksa Customer Success Manager

TobbeG avatar Aug 01 '23 14:08 TobbeG

I got this reply... don't know what it's worth though...

Aleksa (apilayer) Aug 1, 2023, 15:45 GMT+2

Hi - thanks for reaching out.

Our team is aware of the issue and we are prioritizing it.

We should have some news today on resolution. I'll keep you posted.

Sorry for the inconvenience.

Best, Aleksa Customer Success Manager

It was weeks last time. And I got a canned response like this within days of the issue last time.

I hope it's not the same for you!

cpiggott avatar Aug 01 '23 17:08 cpiggott