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Published 20 hours ago • verified publisher icon apache

Emergency contact instructions don't make sense

Open sebbASF opened this issue 1 year ago • 9 comments

The section https://infra.apache.org/infra-contact.html#emergency says it is about contacting staff in an emergency, but I could not find how to do so from following the description.

The first 'here' link points to a list of Infra names, but no contact details. The second 'here' link points to the private committee information file, which AFAICT does not have details of all the Infra team.

sebbASF avatar Jan 11 '24 01:01 sebbASF

The section also refers to the file at 'docs/vp/littleblackbook.txt', but the reference is not a link, and there is no information on where to find the file.

sebbASF avatar Jan 11 '24 01:01 sebbASF

  • added the full address for littleblackbook.txt
  • removed the paragraph related to contacting an Infra team member by SMS.

cottage14 avatar Jan 11 '24 19:01 cottage14

I think the change is sufficient and appropriate, without adding horizontal lines.

cottage14 avatar Jan 12 '24 14:01 cottage14

  • After consultation with the team, I have removed the paragraph that provided information for contacting team members via SMS
  • I have added the full URL for littleblackbook.txt

cottage14 avatar Jan 12 '24 14:01 cottage14

AFAICT, the paragraph still does not describe how to contact the Infra team in an emergency. It says it describes 'how to page root@ people', however I could not find any details on how to do this. Maybe I am missing something?

sebbASF avatar Jan 12 '24 15:01 sebbASF

The littleblackbook file no longer exists; it was deleted.

sebbASF avatar Jan 16 '24 08:01 sebbASF

Yes, it has been deleted as none of its information was relevant any more. I will be removing the reference to it today.

On Tue, Jan 16, 2024, 4:32 a.m. Sebb @.***> wrote:

The littleblackbook file no longer exists; it was deleted.

— Reply to this email directly, view it on GitHub https://github.com/apache/infrastructure-website/issues/126#issuecomment-1893274929, or unsubscribe https://github.com/notifications/unsubscribe-auth/AC3RFXNWEX3K6GGWGUEGSODYOY3IFAVCNFSM6AAAAABBVV2ILCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOJTGI3TIOJSHE . You are receiving this because you modified the open/close state.Message ID: @.***>

cottage14 avatar Jan 16 '24 10:01 cottage14

instructions improved

cottage14 avatar Feb 02 '24 13:02 cottage14

However, the #emergency anchor has now been dropped. It might make sense to direct people to https://infra.apache.org/contact.html which has the information

sebbASF avatar Feb 02 '24 13:02 sebbASF

Added a link to infra.a.o/contact.html at the top of the page

cottage14 avatar Sep 01 '24 12:09 cottage14

added appropriate link

cottage14 avatar Sep 01 '24 12:09 cottage14