Can't download or install Keka from the Mac App Store

[ulrich2021]

Workaround

As suggested by @VinBoiSoft and successfully tested by @ulrich2021, killing the process appstoreagent seems to temporarily fix the issue.

👉 Follow these steps:

1. Open the Mac App Store and go to the Keka page
2. In the Terminal execute this command: killall appstoreagent
3. Immediately click on download Keka in the Mac App Store page

You can also stop the appstoreagent process using the Activity Monitor.app.

Original issue

Configuration

• Keka version: latest before update
• macOS version: Mojave 10.14.6 latest

Hi! I'm no technician, can't be too precise ... My problem: I can't reinstall Keka from the apple app store. At first it refuses to load the last update a few days ago. Then I deleted Keka on my drive tried a reinstallation. Now this failed, too. Any ideas to help me out?

[aonez]

Hi @ulrich2021!

Sad to hear that. You're the third user this month. I'm not sure what might be happening in the Mac App Store.

Maybe you can try this steps (in order) and see if they help:

1. Remove Keka (also empty the Trash)
2. Open the Mac App Store and in the menu bar click on "Store" and then "Sing Out"
3. Restart your Mac
4. Once restarted, open the Mac App Store and log in with your user credentials ("Store" then "Sign In")
5. Search for Keka and try downloading it

Hopefully this helps, let me know.

You can alternatively contact Apple to see if they can provide help: https://getsupport.apple.com

[ulrich2021]

This was fast, thanks! ;-)

I tried your idea before - with no success. And I tried it again now - and again with no access. A circle symbol starts spinning and spins and spins and spins ... forever. That's it.

I will reach out to Apple and let you know when there is an answer ... ( there is yet another app, that can't be reloaded: Gemini 2)

Thanks again and regards!

[aonez]

From here there're some things you may try, like remove the Mac App Store caches:

• ~/Library/Caches/com.apple.appstore
• ~/Library/Caches/storeassetd
• ~/Library/Caches/storedownload

You can do it with this command:

cd ~/Library/Caches/; rm -r com.apple.appstore; rm -r storeassetd;  rm -r storedownload;

[VinBoiSoft]

Hi @ulrich2021

It could be the same issue that is affecting other macOS Mojave 10.14.6 users as well, see here:

https://discussions.apple.com/thread/252471707

At the moment, the only workaround that works is the one featured in this thread and that is to kill the appstoreagent process in Activity Monitor:

https://discussions.apple.com/thread/252471707?answerId=254664716022#254664716022

[ulrich2021]

Hi!

Thanks, but this it's not. By the way: "~/Library/Caches/storeassets" is "~/Library/Caches/storeassetd" ---

But see the next mail to come in a minute ...

[ulrich2021]

Hi!

Yeah! "to kill the appstoreagent process in Activity Monitor" is it!

To be precise (for people who initially thought just as wrong as I did: the appstoreagent is NOT the appstore app!):

1. Run the App Store, head to the app you'd like to download.
2. Start the Activity Monitor and delete the appstoreagent.
3. Start the download immediately (the appstoreagent pops up again in Activity Monitor, that's ok).

If there is another app you'd like to download, start again with point 1.

Thank you, this was great, I appreciate your quick response!

Case closed and bye ;-)

Regards, ulrich2021