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I can't login

Open MehmetAli-Ozel opened this issue 1 year ago • 2 comments

I am taking such en error : Leider können Ihre Notizbücher zurzeit nicht abgerufen werden. Bitte versuchen Sie es später erneut. Referenznummer: 0dd14459-7e28-4d1d-877a-5508245a5790. Thanks for your help

MehmetAli-Ozel avatar Apr 01 '24 15:04 MehmetAli-Ozel

Sorry! This is error message in English : Sorry, we can't get your notebooks right now. Please try again later. Reference number: 5d0978b7-59ab-4492-97f5-52513e77a95c

MehmetAli-Ozel avatar Apr 01 '24 15:04 MehmetAli-Ozel

This is generally an issue at Microsoft's end. Because of the nature of this app, everything including logging in and user data is all controlled by Microsoft. This issue generally resolves itself after some time.

If it doesn't sort itself out, I suggest trying either a soft or hard reset of the app. The two options should be available in the app menu. They just help to clear out app cache, and anything that may be preventing login or data retrieval.

Let me know if the issue persists, Thanks, Anuj

anujdatar avatar Apr 03 '24 02:04 anujdatar