anthropics
Claude Account Disabled After Payment for Claude Code Max 5x Plan
Claude Account Disabled After Payment for Claude Code Max 5x Plan
Description
On August 2, I noticed that my Claude Code Max 5x plan was not renewed, so I proceeded to pay for a new plan. Immediately after the payment, I was unable to access Claude Code or Claude.ai and consistently received the error message: "This organization has been disabled."
Background
In July, I subscribed to the Claude Code Max 20x plan but found it excessive for my needs, so I downgraded to the Claude Code Max 5x plan.
Steps Taken
I have attempted to resolve the issue through the following channels, but have not received any response:
- Email support
- Submitting the "Account Ban Appeal" form
- Contacting support via the AI chat on the Claude.ai website
Additionally, when attempting to request a refund, I received a message stating that the request was invalid.
Request
Please investigate why my account was disabled following the payment for the Claude Code Max 5x plan and provide assistance in restoring access or processing a refund.
I was just about to start this thread thank you @thinhbuzz, I have the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this
I was just about to start this thread thank you @thinhbuzz, I am the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this
I am so upset that I did not even receive any warning or email that I violated something that led to the ban. Simply now I cannot use a service that I paid for, and cannot get a refund because I cannot use the service.
I was just about to start this thread thank you @thinhbuzz, I am the same issue with a slight difference. In my case, I just updated my billing details before purchasing the time. I am devastated as I am unable to get a response and I just paid a lot for this
I am so upset that I did not even receive any warning or email that I violated something that led to the ban. Simply now I cannot use a service that I paid for, and cannot get a refund because I cannot use the service.
According to the Terms of Service, blocks associated with illegitimate activity should have emails with warnings beforehand. I haven't been doing anything that should trigger those blocks, and given I had the same situation, where I re-subbed to Max only to have my account disabled, it seems like a technical bug,
I don't know if this is related, but I just was trying to upgrade from Pro to x5 Max - and I am not able to select this plan on upgrade plan page, only x20 plan is activated and is able to buy, x5 plan is just ignoring my attempts to click on it. Maybe this plan has some issues or they are in the process of changing x5 plan terms. I've sent message to the support, but for now have no information from them.
I'm adding my case to this thread as it appears to be related to the same underlying issue.
On August 1, 2025, my two accounts (one personal, one for work) were unexpectedly disabled. I discovered this after receiving refund emails for both accounts, which were previously on a paid subscription.
Unlike some others here, I did not attempt to purchase a new plan at the moment of disablement. However, the result is the same: my accounts were disabled without any prior warning or communication about a policy violation, and the action was clearly tied to a billing event.
I've already submitted a formal appeal and contacted support through other channels, but have not yet received a response.
This provides another data point suggesting a significant bug in the subscription management system. I hope this information is helpful in your investigation.
I'm adding my case to this thread as it appears to be related to the same underlying issue.
On August 1, 2025, my two accounts (one personal, one for work) were unexpectedly disabled. I discovered this after receiving refund emails for both accounts, which were previously on a paid subscription.
Unlike some others here, I did not attempt to purchase a new plan at the moment of disablement. However, the result is the same: my accounts were disabled without any prior warning or communication about a policy violation, and the action was clearly tied to a billing event.
I've already submitted a formal appeal and contacted support through other channels, but have not yet received a response.
This provides another data point suggesting a significant bug in the subscription management system. I hope this information is helpful in your investigation.
Just to echo this, I had the exact same situation as @manupastorr, I got a refund email as well, but I made the decision to re-attempt the subscription. I wish I hadn't as I am now chewing up time without any ability to use it...
Just another data point, the only difference in my case is that I renewed the subscription through Apple Pay rather than the Credit card that I normally use.(both in my name and same address)
Anyone got any updates whatsoever from Anthropic? I need this access for work and this issue has become incredibly disruptive
Anyone got any updates whatsoever from Anthropic? I need this access for work and this issue has become incredibly disruptive
Nothing...
My appeal was denied with generic information, whih makes no sense as I only used another payment method to renew.
Same here, got my account banned for no reasons using claude code and doing a uni project
Mine also was banned just few hours after buying Max plan and connecting claude code. Tried with another account and payment info with same results, even on the machine that these accounts were banned logging into any account on anthropic bans it immediately, I'm totally confused. we're just programmers not terrorists!
Potential Solution for Some Cases
Hi @everyone experiencing this issue,
I discovered one cause of the "organization has been disabled" error that might help some of you.
If you have an ANTHROPIC_API_KEY environment variable set from a previous/disabled organization, it overrides your Max subscription.
Quick Test
# Check if you have an API key
echo $ANTHROPIC_API_KEY
# If yes, try:
unset ANTHROPIC_API_KEY
claude --print "test"
If this works, the issue was that an old API key was overriding your subscription.
Full details and solution: #8327
This specifically helps if:
- Your subscription is valid on claude.ai
- You previously used API keys from work/school
- The error appeared suddenly
Note: This won't help with actual billing/account suspension issues, but it's worth checking since the error message is identical.
Same thing happened to me. Makes me start to wonder if anyone should trust a company with something as important as AGI when things like ultra, mind numbingly basic user support is clearly not a priority. I'd assume anthropic uses a lot of their own data to train their models. Safe to assume the anthropic models are being trained to not care about users.
This company's bait-and-switch is outrageous. They sold me on a service with a 20x capacity, and after I paid, they cut it by 75%, telling me to accept a fraction of what I was promised. For a disabled, self-funded developer on a fixed pension, every subscription dollar is a sacrifice. This isn't just bad business; it's exploitative. I am beyond offended.
Im an independent researcher using the free Claude Android app and literally 2 days ago while working with Claude actually achieved something significant that part of required 48 hours without using that thread, had no problem the rest of the night on other threads and now 2 days later all of a sudden my orginization has been disabled i feel like they are literally about to basically rob me
I also encountered this issue today -- no warning or notification whatsoever that my organization was suspended; just a refund and then, after I manually renewed, am told about the suspension via a Claude Code API error.
Exact same thing happened to me, no notice, no violations, just a refund then when resubscribing to the MAX 20x plan I was greeted with the lovely your organization has been disabled API error. Going on 4+ days of no response from Anthropic support.
Warning to all - DO NOT continue to give a company that refuses to provide basic customer support your hard earned dollars. I get it nothing else compares to Claude Code but Anthropic will continue to operate this way if we continue to blindly give them money.
heh, I got the same issue overnight. Account moved to free plan, refunded previous month, I manually resubscribed and now... I am seeing:
~ claude --print "test"
API Error: 400 {"type":"error","error":{"type":"invalid_request_error","message":"This organization has been disabled."},"request_id":"xxx"}
and have no ANTHROPIC_API_KEY set.
I also encountered this issue today -- no warning or notification whatsoever that my organization was suspended; just a refund and then, after I manually renewed, am told about the suspension via a Claude Code API error.
Exactly the same - I am wondering if there's an issue with the subscription system rather with this being related to a ban. There's zero reasons for me to get a ban. I never hit the limits since the sonnet4.5 release and my work is purely professional. I bet something else is going on.
same, i have the same issue, just renewed the account today and the account got disabled and cant reach anyone from the team in the last 7h
heh, I got the same issue overnight. Account moved to free plan, refunded previous month, I manually resubscribed and now... I am seeing:
~ claude --print "test" API Error: 400 {"type":"error","error":{"type":"invalid_request_error","message":"This organization has been disabled."},"request_id":"xxx"}and have no ANTHROPIC_API_KEY set.
heh, I got the same issue overnight. Account moved to free plan, refunded previous month, I manually resubscribed and now... I am seeing:
~ claude --print "test" API Error: 400 {"type":"error","error":{"type":"invalid_request_error","message":"This organization has been disabled."},"request_id":"xxx"}and have no ANTHROPIC_API_KEY set.
Just to provide an update here, I have tried to contacting Anthropic through support but got no human answer yet. Meanwhile I have opened an appeal at https://docs.google.com/forms/d/e/1FAIpQLSdtyS8ONgH8vi6NrUpQ2lfsjSPGTZ1bW_i-E7XtGDcDZxbKeQ/viewform - to be honest I am not 100% sure this error is an account ban or some sort of error. I find very strange that an account ban still allows you to subscribe and provides no information when you are actually banned. In any case, this feels like a limbo moment where one has a subscription but no access to any model due to the 400 error - not in Claude Code or Claude.ai. If anyone gets any feedback or finds what's going on, it would be great to know what's up.
Curious what the OP @thinhbuzz and others facing the issue for a longer time have done or found about this.
Curious what the OP @thinhbuzz and others facing the issue for a longer time have done or found about this.
I've reached out through every possible channel but haven't received any response. I also haven't gotten a refund. After numerous attempts, I've given up and accepted that I was blatantly robbed of $100.
After 2 months with no response? I might as well pretend my $200 basically gone>
Curious what the OP @thinhbuzz and others facing the issue for a longer time have done or found about this.
I've reached out through every possible channel but haven't received any response. I also haven't gotten a refund. After numerous attempts, I've given up and accepted that I was blatantly robbed of $100.
I got the same issue here. I thought my payment failed, so I retried again this morning. The account was still blocked in the afternoon. It seems like I’ve been robbed of $400. There is not warning email, contact support guide me to the stupid AI agent.
