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[BUG] Weekly usage jumps +2% in ~5 minutes; /settings/usage shows “Missing permissions” banner

Open pavelbe opened this issue 1 month ago • 8 comments

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

I’m a daily user on Max x20 ($200/mo). One Claude Code terminal, no sub-agents, no parallel sessions. Windows 11, WSL.

Today at 10:00 I started a fresh session and watched usage. **By ~10:05 on https://claude.ai/settings/usage I saw:

  • current session ≈5%
  • weekly (All models) +2%**

This was light, normal prompts in a single terminal. For Max x20, a +2% weekly jump in ~5 minutes feels like miscounting or hidden activity I can’t explain or verify.

On top of that, the usage page shows a red "Missing permissions. Please check with Anthropic support if you think this is in error." banner, so I can’t self-diagnose or confirm the numbers. When the meter spikes and the supposed source of truth is broken, predictability and trust take a hit.

What would help:

  • audit and correct accounting for the 10:00–10:05 window (including any retries, fallbacks, background tasks, or double-counting)
  • share a short breakdown for that window: which models and what exactly counts toward "weekly"
  • fix the "
Image Image

" error on /settings/usage for my account

  • longer term, add clear units and a stable real-time weekly indicator in the product

Repro on my side (stable):

  1. open Claude Code, single terminal
  2. start at 10:00, send a few light prompts
  3. around 10:05 the UI shows session ≈5% and weekly +2%
  4. open Settings → Usage → red "Missing permissions…" banner instead of usable data

Screenshots:

  • usage page banner: https://postimg.cc/DmG2HJ3y
  • session and weekly percentages: https://postimg.cc/Vd1chKFS

Feedback ID from in-product report: 04d7b3a0-659a-4630-90a8-8bd623fbdb58 Thanks!

What Should Happen?

  • The /settings/usage page reliably loads for paid accounts with no "Missing permissions" banner, so users can self-verify at any time.
  • Real-time usage is accurate and predictable.
  • Weekly capacity for Max x20 is increased and/or throttling/cooldowns are relaxed to prevent multi-day lockouts; many Max x20 users report being blocked for days -the plan should provide dependable runway consistent with its price.

Error Messages/Logs

URL: https://claude.ai/settings/usage
On page load a red banner appears: "Missing permissions. Please check with Anthropic support if you think this is in error."

Steps to Reproduce

Steps to reproduce:

  • Open Claude Code, single terminal, MCP agents disabled.
  • Start a fresh session and run a few light prompts (normal coding).
  • Go to https://claude.ai/settings/usage - a red "Missing permissions…" banner appears and usage data doesn’t load.
  • Within ~3-5 minutes, usage increases quickly (session ~5%, weekly ~+2%) despite MCP agents being off.

Claude Model

Sonnet (default)

Is this a regression?

I don't know

Last Working Version

No response

Claude Code Version

v2.0.34

Platform

Other

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

No response

pavelbe avatar Nov 06 '25 08:11 pavelbe

This is happening to me too. I have the same plan and same 'Missing permissions' banner.

I'm not paying this high of a price for usage that goes down the drain in 2 simple prompts. Ill check back once this is fixed and consider resubbing.

ethvor avatar Nov 06 '25 17:11 ethvor

Same here. Got the banner for the same plan a couple of days ago and it doesn't go away.

GDS75 avatar Nov 07 '25 07:11 GDS75

Same here, visiting Usage page shows popup in top right corner : "Missing permissions. Please check with Anthropic support if you think this is in error." So that's what I'm doing. :)

UltimateByte avatar Nov 07 '25 22:11 UltimateByte

Same here. I can get to 100% of my 5 hours usage in 3 or 4 prompts at this point...where previously the same prompts would only use a few %

66mya avatar Nov 08 '25 03:11 66mya

Same issue here on Pro plan

tonydziekonski avatar Nov 08 '25 03:11 tonydziekonski

I've just ran /status and this is the response:

Image

I don't have a Pro plan, and similar thing is happening to me as well

blazejp83 avatar Nov 25 '25 20:11 blazejp83

Im on the Max Plan and have this issue.

hkbertoson avatar Nov 26 '25 17:11 hkbertoson

So I figured out the permissions issue and also noticed a strange usage increase while not actually using Claude, and only running /usage and launching the Claude Code CLI a few times.

If you are interested details are here. If not, logging out and back in will likely fix your permissions issue.

@blazejp83 @GDS75 @UltimateByte @pavelbe - tagging you four you as you mentioned the permission issue was impacting you. You might just need to logout and back in again. That fixed it for me.

gerrywastaken avatar Dec 05 '25 01:12 gerrywastaken