Error Code 5 - Some of our Users are getting errors and can not purchase

[ForestRingGames]

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Do you want to request a feature or report a bug? -Bug

What is the current behavior? -Some of our Users are getting error code 5 when trying to purchase something. We have a user that can check test builds for us. He has a Samsung S8 and Android 8.0. We don't know the details about the other users yet.

This function is being called

    public static void purchase(String productIdentifier)
    {
        GameLog.i("[Java][InAppPurchase] purchase:" + productIdentifier);
        billingProcessor.purchase(GameApplication.getActivity(), productIdentifier);
    }

Then the user is shown this error:

Sorry about the German, it means something like: "The requested article can not be purchased."

It does work on my test devices Samsung S5; Android 6.0.1 and Samsung S6; Android 7.0.0

If the current behavior is a bug, please provide the steps to reproduce and if possible a minimal demo of the problem or a code snippet. Don't forget to mention:

• which version of library you use

We're using Android Studio with this in our build.gradle implementation 'com.anjlab.android.iab.v3:library:1.0.44'

• was it working in previous versions? -it is working on my own test device right now, but not on a users.
• do you use fragments or not -no
• how do you instanciate BillingProcessor (singleton or not) -We create a single instance:

        InAppPurchase.setBillingProcessor(new BillingProcessor(this, "XXX", this));

• which device/OS version do you use for testing (or its an emulator) -It doesn't work on a Samsung S8; Android 8.0.0

• have you uploaded it to Google Play or not (if yes, when which channel: Prod/Beta/Alpha) -Yes, it's live on the App Store and we did test Beta and Prod -In case you want to test it: Beta: https://play.google.com/apps/testing/com.forestringgames.apps.towerduel Prod: https://play.google.com/apps/publish/?account=7938476559309985542#ManageReleasesPlace:p=com.forestringgames.apps.towerduel&appid=4974153108349641553 -The game will force you to play the tutorial. You can skip it by playing through the very first mission ( will take like 2 minutes) and then pressing at the bottom bar 5x Cards --> 5x Shop

• do you test with real products, or with a testing onces (e.g. android.test.purchased) -Real Products

[Defskidrow]

Hast du mal geguckt ob der Artikel aktiv ist?

[ForestRingGames]

@Defskidrow It seems like we fixed this at init:

bp = BillingProcessor.newBillingProcessor(this, "YOUR LICENSE KEY FROM GOOGLE PLAY CONSOLE HERE", this); // doesn't bind
bp.initialize(); // binds

This is from the documentation and it says you should do if you encounter "very rare race conditions". As it seems like...it's not so rare.

[alneil]

resolved yet?

[GauravCreed]

@Defskidrow

Not yet, issue is still there

errorCode : 5 getMessage : Client is already in the process of connecting to billing service.

I didn't know why this is happening.