H.265 (HEVC) + widewine some devices cannot play

[CrashBashMD]

Version

Media3 1.1.1 / ExoPlayer 2.19.1

More version details

Hi, I got problem with some of h.265 streams with widevine. One of tested device is returning decoding error. At the moment I cannot share the stream, however I'm working on it. We also had tested on newest media3 1.4.1 but results were the same. I attach logs, maybe there is something you will see.

log_galaxy_a14.log My apologies for no stream or reproduction steps. I'm working on it.

Devices that reproduce the issue

Samsung Galaxy A14 on Android 14

Devices that do not reproduce the issue

Samsung Galaxy S20 FE on android 13

Reproducible in the demo app?

Not tested

Reproduction steps

Currently only logs available. Working on repro app

Expected result

Stream is played

Actual result

Stream is not played

Media

H.265 stream with widevine L1

Bug Report

• [ ] You will email the zip file produced by adb bugreport to [email protected] after filing this issue.

[tonihei]

@rrfrias: Do the Widevine logs in the attached output look expected? There are a few warnings and errors (e.g. Cdm Identifier not found or Failed to close cdm), but not sure if that can cause the secure codec to fail.

[Nurullah-Sadekin]

I found that this issue happen all device with mediatek chipset

[rrfrias]

Following up with Mediatek (Internal ref: 371091096)

[rrfrias]

Mediatek investigated, found the root cause and has a fix. Following up with Samsung (Internal ref: 400783399) to pick up the fix.

[rrfrias]

@TeaFather Can you retest? Samsung thinks they have a issued a patch that addresses this issue last November.

[CrashBashMD]

@rrfrias can you share version so we can check in OS settings that its already updated?

[rrfrias]

Samsung did not give me a precise version but mentioned that it should be included when the device updates to android 15. Can you let us know if you are still seeing the problem after the upgrade?

[google-oss-bot]

Hey @TeaFather. We need more information to resolve this issue but there hasn't been an update in 14 weekdays. I'm marking the issue as stale and if there are no new updates in the next 7 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

[google-oss-bot]

Since there haven't been any recent updates here, I am going to close this issue.

@CrashBashMD if you're still experiencing this problem and want to continue the discussion just leave a comment here and we are happy to re-open this.