DRM Video Playback: Black Screen with Audio Playing

[PruthiviRaj27]

Version

Media3 main branch

More version details

No response

Devices that reproduce the issue

• TECNO Camon 20 Running Android 14

Devices that do not reproduce the issue

• Samsung M40 Running Android 11
• Samsung Tab A7 Lite Running Android 14
• Motorola Edge 40 Neo Running Android 14

Reproducible in the demo app?

Yes

Reproduction steps

When attempting to play DRM-protected videos using ExoPlayer, the video screen remains black while the audio plays correctly. This issue occurs consistently across multiple DRM-protected video streams.

1. Play the attached media in the demo app

Expected result

Both video and audio should play seamlessly without any black screen.

Actual result

• The audio plays without any issues.
• The video screen remains black throughout the playback.

Media

I have already sent the media details and bug report to [email protected].

Bug Report

• [X] You will email the zip file produced by adb bugreport to [email protected] after filing this issue.

[anshm-2166]

What is the licenseType of your stream?

• Clearkey
• Widevine
• Playready

[PruthiviRaj27]

We are using Widevine

[microkatz]

Hello @PruthiviRaj27,

I checked out the log report you sent to [email protected]. It does not appear to have any logcat trace logs in the file. Would you be able to collect another trace for us? If you could please reproduce the issue using the ExoPlayer demo app and record another bug report then that would be great. Thanks!

[icbaker]

If you add an EventLogger, do you see any information about the video tracks in logcat? e.g. they may be shown as supported=NO_UNSUPPORTED_DRM

[google-oss-bot]

Hey @PruthiviRaj27. We need more information to resolve this issue but there hasn't been an update in 14 weekdays. I'm marking the issue as stale and if there are no new updates in the next 7 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

[google-oss-bot]

Since there haven't been any recent updates here, I am going to close this issue.

@PruthiviRaj27 if you're still experiencing this problem and want to continue the discussion just leave a comment here and we are happy to re-open this.