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NORA LINKING FAILED

Open anwar3000 opened this issue 4 years ago • 22 comments

I created a NORA account today but NORA linking is not working with google home app it showing linking done, but NORA not showing under linked list At the same time NORA connection status at NODE RED seems perfect

i have some old NORA accounts, those all are working perfectly

anwar3000 avatar Feb 08 '20 23:02 anwar3000

I have exactly the same problem - linking with google home app stopped working few days ago

MichalZaniewicz avatar Feb 10 '20 08:02 MichalZaniewicz

Just tried unlinking and linking again. Google Home did give a weird error (Could not update settings check your connection) on both operations but they worked fine and my devices show up in the app.

Could it be related to other things? Region?

andrei-tatar avatar Feb 10 '20 09:02 andrei-tatar

Brand new user and getting the same. I try linking, use the correct gmail account, say that I really want to link it seems to work, but then just returns to the Set Up screen where you choose "Have something already set up?" and NORA not linked.

Greg

gregma avatar Feb 11 '20 23:02 gregma

@Gregma yes the same issue I faced. But one thing worked for me - I tried to setup from an android device it failed initially, then I pressed and hold NORA for 2 -5 seconds and got success. It seems like very strange behavior. At the same time old NORA accounts worked without any such issues.

anwar3000 avatar Feb 12 '20 03:02 anwar3000

Maybe NORA hit some kind of quota. I'll also try to link with a different account.

andrei-tatar avatar Feb 12 '20 18:02 andrei-tatar

same here. everything was working perfectly but all of a sudden Nora is down. so looking at the responses this is not a token thing i guess

image

GravityRZ avatar Feb 13 '20 19:02 GravityRZ

Sorry for the inconvenience, you will need to copy a new token from the home page into your config and relink NORA to your Google Home.

andrei-tatar avatar Feb 13 '20 19:02 andrei-tatar

Hi Andrei the link doesn't seems to work anymore https://node-red-google-home.herokuapp.com/

geoffreydemaagd avatar Feb 13 '20 19:02 geoffreydemaagd

@andrei-tatar copied a new token and everything online again. @geoffreydemaagd for me the link is working

GravityRZ avatar Feb 13 '20 19:02 GravityRZ

I went into the basement and unplugged my router cause I had a dns_probe_finished_nxdomain on the page. Probleem seems to be resolved on my android device but not yet on my pc. Think I should restart... When I log into my Nora account I've no devices anymore. Should I recreate them all? Earlier this evening I saw my devices were duplicated or even triplicated in the Google Home app. Many thanks

geoffreydemaagd avatar Feb 13 '20 19:02 geoffreydemaagd

Should I recreate them all?

You need to update the token in Node-RED with a new one from https://node-red-google-home.herokuapp.com/

Also, you need to unlink NORA (in your Google Home app) and link it again.

Again, sorry for the inconvenience. Everyone will need to do that.

andrei-tatar avatar Feb 13 '20 19:02 andrei-tatar

Should I recreate them all?

You need to update the token in Node-RED with a new one from https://node-red-google-home.herokuapp.com/

Also, you need to unlink NORA (in your Google Home app) and link it again.

Again, sorry for the inconvenience. Everyone will need to do that.

Ok no problem Andrei. Thanks for the quick reply.

geoffreydemaagd avatar Feb 13 '20 19:02 geoffreydemaagd

Worked for me. Will this happen often, as I can’t repair this issue when away from home?

arachnida avatar Feb 14 '20 08:02 arachnida

no. this should be an exception

andrei-tatar avatar Feb 14 '20 08:02 andrei-tatar

Hi, I just noticed 2 things trying to configure Nora.

  • You have to make sure you use https:// default it directed me to http://, resulting in a login loop.
  • When I refresh the page, the token stays the same. When I close the site and go back, token has changed -> don't know if this matters, but seems like it is.. otherwise we would have multiple tokens.

devices don't show up anymore now for me. I created a new config file in node red, but nothing.

My google home also lost it's connection to node red and now I don't seem able to connect anymore.

Jeroen-H avatar Feb 22 '20 00:02 Jeroen-H

Hi, I just noticed 2 things trying to configure Nora.

  • You have to make sure you use https:// default it directed me to http://, resulting in a login loop.
  • When I refresh the page, the token stays the same. When I close the site and go back, token has changed -> don't know if this matters, but seems like it is.. otherwise we would have multiple tokens.

devices don't show up anymore now for me. I created a new config file in node red, but nothing.

My google home also lost it's connection to node red and now I don't seem able to connect anymore.

Go to Google Home App and relink the nora account... (should be somewhere in assistant services...) I had the same issue, after relinking the account, it works again

zoltantakacshu avatar Feb 26 '20 18:02 zoltantakacshu

You have to make sure you use https:// default it directed me to http://, resulting in a login loop.

I need to add a redirect to https and a HSTS header.

Hi Tried that multiple times, but nothing shows up.

Do you have any devices in node-red? If you go directly to https://node-red-google-home.herokuapp.com/ and login with the same account, do you see devices?

andrei-tatar avatar Feb 27 '20 07:02 andrei-tatar

Managed to get it working. Had to remove and reïnstall nora on node-red.

It appears there are also some issues with google assistant and third party services. Found a lot of topics describing the same thing as I had "service not showing anymore, unable to link again". I uninstalled all assistant related applications and re-installed them, went down in to the menus of the google app (not the home) Deep down it was still linked, was able to unlink it and link it again.

Jeroen-H avatar Mar 07 '20 22:03 Jeroen-H

Hello there, June 2020, I unlinked my NORA service on Google Home, I tried to RELINK IT but here the problem goes.

  • The NORA service doesn't appear in google home application. I checked on Google Account, everything appeared to be linked successfully (linked applications, + permissions) despite having the logging process on herokuapp succeed.
  • Node-Red nodes are "not connected"

Does someone have any clues regarding this problem?

Ashitaka57 avatar Jun 02 '20 11:06 Ashitaka57

Did you check that everything off Nora is unlinked? In the home it did appear unlinked, but when I checked the assistent it still was linked there..

Jeroen-H avatar Jun 02 '20 12:06 Jeroen-H

If the node-red nodes are not connected, it's probably something wrong with your connection or your token. You usually have more details in the node-red logs.

andrei-tatar avatar Jun 02 '20 12:06 andrei-tatar

Ok, thanks for your input. I found the solution. I didn't think the root problem was the "Not Connected" in Node-Red nodes. And it was! The logs mentionned that the user was already connected. Despite having only one instance up. Anyway, I edited the group field like I saw in another thread, and all the green dots appeared. So I retried the link via Google Home and this time it worked.

Everything's working now.

Analysing deeply, Google Home didn't show the Linked Service "Nora" because 0 node were registered (despite the linking/pairing process was good, as I could see in my google account)

Next time I will check Node-Red logs first ! Thanks @andrei-tatar ! (and thx @Jeroen-H for asking!)

Ashitaka57 avatar Jun 02 '20 13:06 Ashitaka57