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Published 20 hours ago • verified publisher icon amtrack

Automate Granting "Service Presence Status Access" (Omni-Channel)

Open ruslan-kurchenko opened this issue 1 year ago • 3 comments

By default, Salesforce does not provide an ability to deploy access entries and in scratch, org users do not have access to Presence Statuses. The only one available is "Offline". It blocks running standard testing and running e2e tests as a real service agent by accepting cases, etc.

Idea: https://ideas.salesforce.com/s/idea/a0B8W00000Gdq3UUAR/add-service-presence-statuses-access-to-metadata-api

As mentioned in the DX@Scale Slack thread, it is worth adding this automation to Browserforce - https://dxatscale.slack.com/archives/CN9N54GF5/p1684482930346419

ruslan-kurchenko avatar May 22 '23 07:05 ruslan-kurchenko