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[Theme Installation] Not able to install Dark Plus Theme

Open iamvinny opened this issue 3 years ago • 13 comments

Describe the bug I've been trying to install the Dark Plus Theme, however, every time I click on the download button icon, it just keeps spinning, as if it's downloading, but nothing happens.

I have waited for over 30 minutes and nothing happened.

I believe there's some kind of problem connecting to the download server. (I have even tried changing my connection DNS and connectin to different locations on my VPN, but no luck)

Steps to reproduce the problem

  1. Go to Themes > Theme Manager
  2. Click on the download theme icon

image

Nothing happens, it just keeps spinning forever.

image

Expected Behavior: To be able to install the Dark Plus Theme and apply it to Altus.

iamvinny avatar Apr 04 '21 20:04 iamvinny

Could you try going to %APPDATA%/Altus, deleting the themes.json file and then trying again?

amanharwara avatar Apr 05 '21 12:04 amanharwara

Could you try going to %APPDATA%/Altus, deleting the themes.json file and then trying again?

I'm on Mac, I tried deleting from /Users/vinny/Library/Application\ Support/Altus, but still it didn't work.

iamvinny avatar Apr 05 '21 13:04 iamvinny

Can you check in the console if there is any error while doing that?

amanharwara avatar Apr 05 '21 14:04 amanharwara

Can you check in the console if there is any error while doing that?

Just after clicking on the download button I get this error on the console

image

iamvinny avatar Apr 07 '21 17:04 iamvinny

Seems to me it's some kind of permissions-related issue

amanharwara avatar Apr 07 '21 18:04 amanharwara

Which file should I change permission?

iamvinny avatar Apr 07 '21 19:04 iamvinny

That I can't seem to figure out because it feels like it needs write permissions to the Altus folder to create that temporary file but it should already have that given that it's already able to create the other files in the folder

amanharwara avatar Apr 07 '21 19:04 amanharwara

I have tried setting Altus folder permission to 777but no luck.

iamvinny avatar Apr 09 '21 19:04 iamvinny

keep trying to change the settings, you are a senior programmer, if you persist in solving this error, you will be successful, I believe. I count on your good humor to give us feedback on the possible solution to this bizarre problem🧐😅

wallace-cbt avatar Apr 15 '21 03:04 wallace-cbt

Unfortunately I don't have a working PC at the moment and it doesn't look like I'll be getting one any time soon so I can't really work on this right now.

amanharwara avatar Apr 15 '21 03:04 amanharwara

I'll try debugging a little more and sort this out, if I come up with something I'll commit a pull request.

By what I've noticed so far it's a macOS related issue.

iamvinny avatar Apr 15 '21 15:04 iamvinny

Its also on Windows

ShadowElixir avatar Jul 28 '22 22:07 ShadowElixir

Fixed by running as admin

ShadowElixir avatar Jul 28 '22 22:07 ShadowElixir