Create new support rota

[ruthhammond]

What

A rota for the Prototype Kit that includes all team members.

• Each person does 2 consecutive days of support
• Non technical people have a technical person to provide 2nd line support
• No support is provided on Wednesdays

Why

To have a clear view of who is providing support and when

Who needs to work on this

@Izabela-16

Who needs to review this

Whole team

Done when

The team agrees the rota is ready to go

• [x] Zendesk and any other support tools mini team training - Laurence kindly offered to run a session. Izabela to schedule 30 min session w/c 10th Oct
• [ ] Draft rota
• [ ] Share with team for review and comment
• [ ] Any comments are reviewed and changes made to the rota
• [ ] Finalised rota is published

[Izabela-16]

Email sent to David Williams to add other members to the Zendesk with Resolver access. Chasing and awaiting confirmation once this is done.

[Izabela-16]

Message from David: Good morning Izabela,

All those in the list have GDS Resolver rights and are assigned to 3rd Line--Design System group as requested.

Please note that any user accounts that have been dormant for 90 days or more will revert to Light Agent.

If you have any questions please don't hesitate.

[Izabela-16]

Checking with David if any of the accounts are dormant. Awaiting response.