Tell users what Design System support can help with

[trang-erskine]

What

Create a doc that defines what we can help users with. In the first instance we won't document what we can't help users with.

Why

We're concerned that we are providing support when we shouldn't. This takes time away from the team to fix another things that's more valuable. It also unhelpful for users, as they are waiting for responses from us and we can't help users resolve their problem.

Who needs to work on this

Content, DM, anyone on support

Who needs to review this

Most people who provide support

Done when

• [ ] draft doc that defines what we can help users with
• [ ] team has reviewed and agreed
• [ ] we've posted it somewhere users can access the document from the start of the support journey (ie Slack, support page on website)
• [ ] write a ticket to monitor whether users have open the doc / page and changes to what queries we get on support.