govuk-design-system icon indicating copy to clipboard operation
govuk-design-system copied to clipboard

Published 20 hours ago • verified publisher icon alphagov

Update Zendesk ticket scraping script

Open SaraC19 opened this issue 3 years ago • 0 comments

What

Update the code on the Zendesk support ticket scraping script so that it includes the body of the ticket.

Zendesk script is here: https://github.com/alphagov/design-system-support/blob/main/src/zendesk/getTagsFromTicket.js Explanation of how we pull support data is here: https://docs.google.com/document/d/1G-TN0uXeKchwhHZnmPveX5YteXi3uSl0Rf5vtg-J5l4/edit#

Why

So we can use this in the support ticket analysis meeting next Tuesday (21 Dec)

Who needs to work on this

Dev

Who needs to review this

Dev, PA

Done when

  • [ ] Code has been updated
  • [ ] PA understands how to do the thing
  • [ ] Ticket data has been collected

SaraC19 avatar Dec 16 '21 13:12 SaraC19