Forum items did not open for user

[larssondenise]

Description

As a user I want to be able to read forum items when looking for help as a first time user

User feedback: I tried to open forum items which didn’t open. After ten minutes or so it did work which gave me the feeling the infrastructure might be buggy. Neil> This is likely a client issue, not the server. I suspect that after you signed in that the client did not "refresh" its understanding of your privileges on the platform. By clicking around / doing other actions that likely got refreshed. I will ask QA to check. April 24 between 10:24 and 11:00 NL time

Note: this is someone who signed up and was looking for a way to create their own space > and therefore looked at the forum

Acceptance criteria

• [ ] Should ‹testable condition that should be satisfied›
• [ ] …

Additional Context

Screen shots / UX designs / data that are relevant.

Areas that will be affected

To be added during the refinement

[techsmyth]

@Comoque1 this was feedback from PZH, can you please try out the scenario described?

[Comoque1]

@techsmyth , @larssondenise there is issue logged in kibana for the forum at that time range, but I personally wasn't able to reproduce it on production (Registered new user and navigated directly there):

{
  "@timestamp": [
    "2024-04-24T08:37:35.769Z"
  ],
  "agent.name": [
    "rum-js"
  ],
  "agent.version": [
    "5.12.0"
  ],
  "client.ip": [
    "10.224.0.4"
  ],
  "data_stream.dataset": [
    "apm.rum"
  ],
  "data_stream.namespace": [
    "default"
  ],
  "data_stream.type": [
    "traces"
  ],
  "ecs.version": [
    "8.6.0-dev"
  ],
  "event.agent_id_status": [
    "missing"
  ],
  "event.ingested": [
    "2024-04-24T08:37:36.000Z"
  ],
  "event.outcome": [
    "unknown"
  ],
  "http.request.referrer": [
    "https://welcome.alkem.io/"
  ],
  "hub.nameID": [
    "forum"
  ],
  "observer.hostname": [
    "aks-agentpool-25429001-vmss000000"
  ],
  "observer.type": [
    "apm-server"
  ],
  "observer.version": [
    "8.8.0"
  ],
  "processor.event": [
    "transaction"
  ],
  "processor.name": [
    "transaction"
  ],
  "service.environment": [
    "production"
  ],
  "service.language.name": [
    "javascript"
  ],
  "service.name": [
    "alkemio-client-web"
  ],
  "service.version": [
    "0.58.3"
  ],
  "source.ip": [
    "10.224.0.4"
  ],
  "source.nat.ip": [
    "10.244.1.6"
  ],
  "timestamp.us": [
    1713947855769936
  ],
  "trace.id": [
    "0185d42f1ccfc0e43b49f9a90f79b910"
  ],
  "transaction.custom.authenticated": [
    true
  ],
  "transaction.custom.domain": [
    "gmail.com"
  ],
  "transaction.custom.language": [
    "nl-NL"
  ],
  "transaction.custom.location": [
    {
      "coordinates": [
        4.2878,
        52.0762
      ],
      "type": "Point"
    }
  ],
  "transaction.custom.screen.height": [
    800
  ],
  "transaction.custom.screen.orientation": [
    "landscape-primary"
  ],
  "transaction.custom.screen.width": [
    1280
  ],
  "transaction.custom.window.height": [
    630
  ],
  "transaction.custom.window.width": [
    1252
  ],
  "transaction.duration.us": [
    5343000
  ],
  "transaction.id": [
    "a8b41135cddee446"
  ],
  "transaction.name": [
    "/forum/discussion/*"
  ],
  "transaction.name.text": [
    "/forum/discussion/*"
  ],
  "transaction.representative_count": [
    1
  ],
  "transaction.sampled": [
    true
  ],
  "transaction.span_count.started": [
    1
  ],
  "transaction.type": [
    "route-change"
  ],
  "url.domain": [
    "alkem.io"
  ],
  "url.full": [
    "https://alkem.io/forum/discussion/enhancementstothe-8635"
  ],
  "url.full.text": [
    "https://alkem.io/forum/discussion/enhancementstothe-8635"
  ],
  "url.original": [
    "https://alkem.io/forum/discussion/enhancementstothe-8635"
  ],
  "url.original.text": [
    "https://alkem.io/forum/discussion/enhancementstothe-8635"
  ],
  "url.path": [
    "/forum/discussion/enhancementstothe-8635"
  ],
  "url.scheme": [
    "https"
  ],
  "user_agent.device.name": [
    "Other"
  ],
  "user_agent.name": [
    "Chrome"
  ],
  "user_agent.original": [
    "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
  ],
  "user_agent.original.text": [
    "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36"
  ],
  "user_agent.os.full": [
    "Windows 10"
  ],
  "user_agent.os.full.text": [
    "Windows 10"
  ],
  "user_agent.os.name": [
    "Windows"
  ],
  "user_agent.os.name.text": [
    "Windows"
  ],
  "user_agent.os.version": [
    "10"
  ],
  "user_agent.version": [
    "124.0.0.0"
  ],
  "user.alkemio": [
    false
  ],
  "user.id": [
    "c4ba508f-aaad-4ca9-8d39-22b12fb81819"
  ],
  "_id": "X-RAD48BjSiaqAtBz2iG",
  "_index": ".ds-traces-apm.rum-default-2024.03.29-000022",
  "_score": null
}

[Comoque1]

Forgot to mention, that during that time, we've made a client patch for Spaces page visuals, so this could be a reason for the issue.