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Install adobeXd problems

Open MDSilviu opened this issue 6 years ago • 13 comments

After running most of the commands in your tutorial i encountered a problem while trying to install adobeXd. Could you please tell me what commands i should not run to avoid this issue?

Exit Code: 191 -------------------------------------- Summary --------------------------------------

  • 2 fatal error(s), 2 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:16.0.2.8 FATAL: Error occurred in install of package (Name: UWPAssets Version: 16.0.2.8). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml Adobe.CC.XD C:\adobeTemp\ETRC6FA.tmp\1\SparklerApp\SparklerApp.appx 16.0.2.8 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US adbxd:

		Microsoft.VCLibs.140.00
		14.0.25426.0
		x64
		CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
		C:\adobeTemp\ETRC6FA.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


	false

with error code 1 ERROR: Failed to install UWP Appx Package

MDSilviu avatar Feb 12 '19 11:02 MDSilviu

I don't know, sorry :(

adolfintel avatar Feb 12 '19 12:02 adolfintel

I skipped everything that is under "Removing Windows defender" and "Windows Store". I used a script that still disables windows store but the difference might be that it's not doing:

  • install_wim_tweak /o /c Microsoft-Windows-ContentDeliveryManager /r
  • install_wim_tweak /o /c Microsoft-Windows-Store /r
  • sc delete PushToInstall
  • sc delete InstallService

Without this i was able to install adobexd

MDSilviu avatar Feb 12 '19 13:02 MDSilviu

It could be InstallService. The other 3 are the store and the services responsible for autoinstalling bloatware like candy crush

adolfintel avatar Feb 12 '19 14:02 adolfintel

I found the problem. Running the command to remove registry entries and the service for ClipSVC causes this problem and won't allow to install uwp (for /f "tokens=1" %I in ('reg query "HKLM\SYSTEM\CurrentControlSet\Services" /k /f "ClipSVC" ^| find /i "ClipSVC"') do (reg delete %I /f)). After restoring those registry entries and adding back the service i was able to install adobe xd and also install calculator

MDSilviu avatar Apr 01 '19 07:04 MDSilviu

I found the problem. Running the command to remove registry entries and the service for ClipSVC causes this problem and won't allow to install uwp (for /f "tokens=1" %I in ('reg query "HKLM\SYSTEM\CurrentControlSet\Services" /k /f "ClipSVC" ^| find /i "ClipSVC"') do (reg delete %I /f)). After restoring those registry entries and adding back the service i was able to install adobe xd and also install calculator

Hi, Can you help and describe more? I've just ran that command in CMD and it was successful. How about

After restoring those registry entries and adding back the service i was able to install adobe xd and also install calculator

what should I do?

AMBiuki avatar Apr 10 '19 19:04 AMBiuki

So i've downloaded the registry entries from here https://www.tenforums.com/installation-upgrade/124170-please-provide-me-registry-key-windows-1809-a.html#post1542432 and added them back trough the registry editor. After that i added back the service by downloading the bat file for the appropriate windows release from here and running it http://batcmd.com/windows/10/services/clipsvc/

MDSilviu avatar Apr 10 '19 19:04 MDSilviu

I did the first step but I can't find any bat file in the second link to download

AMBiuki avatar Apr 10 '19 19:04 AMBiuki

Sorry was the wrong link. Try this one http://batcmd.com/windows/10/services/clipsvc/

MDSilviu avatar Apr 10 '19 19:04 MDSilviu

Same error like the first post, the solution didn't work for me. How did you find that windows service which caused problem? and How did you find the solution? PS: I tried the solutions in this link before, tried to install adobe XD after each step, but failed.

AMBiuki avatar Apr 14 '19 09:04 AMBiuki

After trying to install adobe xd i looked in the Event viewer, but i don't remember in what section and there was an error that was saying something about ClipSVC, after that i searched in this list for anything that contained that so i found the command that was removing it. and i tried to restore everything that was removed. Look in the Services if the Client License Service (ClipSVC) exists, and that it has the startup type set to "Manual". And look into the Register Editor in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ClipSVC if it's there

MDSilviu avatar Apr 14 '19 11:04 MDSilviu

Which list did you searched in? Where was the removing command? screenshot

after that i searched in this list for anything that contained that so i found the command that was removing it.

AMBiuki avatar Apr 14 '19 18:04 AMBiuki

Didn't worth to retry more on my current machine and also was waste of time, so I prefered to install a fresh windows 10 in a vmware virtual machine. The operation of adobe xd installation was then successful.

AMBiuki avatar Apr 14 '19 19:04 AMBiuki

I have PushToInstall and InstallService on my computer, I didn't use install_wim_tweak at all, my store works normally and I still have the XD issue, I think it could be related to windows defender being removed?. I'm on 1803 tho.

danielocdh avatar Apr 17 '19 09:04 danielocdh