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ShiftEdit won't connect to our Server

Open jlscher opened this issue 4 years ago • 5 comments

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

image

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

jlscher avatar Feb 18 '21 21:02 jlscher

Hi,

Are the login details definitely correct? Does it connect ok in filezilla?

If you still need help you can share the site with me and I will investigate this issue: right-click the project menu -> share -> [email protected]

On Thu, 18 Feb 2021 at 21:30, jlscher [email protected] wrote:

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

[image: image] https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ .

-- Best regards, Adam Jimenez

adamjimenez avatar Feb 18 '21 23:02 adamjimenez

Hello Adam, Yes, the login details are correct, and I can connect using Filezilla. Will right click and share with you right now.

Julia Scher Identification Technology Program (ITP) USDA APHIS PPQ Science & Technology (S&T) 801 I Street, Suite 406, Sacramento, CA 95814 U.S.A. 916-403-4507 | [email protected]mailto:[email protected] https://idtools.orghttps://idtools.org/ https://idtools.net/idAidshttps://idtools.net/idAids/

From: Adam Jimenez [email protected] Sent: Thursday, February 18, 2021 3:51 PM To: adamjimenez/shiftedit [email protected] Cc: Scher, Julia L - APHIS [email protected]; Author [email protected] Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)

Hi,

Are the login details definitely correct? Does it connect ok in filezilla?

If you still need help you can share the site with me and I will investigate this issue: right-click the project menu -> share -> [email protected]

On Thu, 18 Feb 2021 at 21:30, jlscher [email protected] wrote:

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

[image: image] https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ .

-- Best regards, Adam Jimenez

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0, or unsubscribehttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7EPR7MK3374ROPIPI3S7WRVNANCNFSM4X3DHABQ&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=tY542kPE8lfMHLMDH0WOdwb7YRNamfOpJez2gLm1swE%3D&reserved=0.

This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately.

jlscher avatar Feb 19 '21 00:02 jlscher

OK, shared with you

[cid:[email protected]]

Julia Scher Identification Technology Program (ITP) USDA APHIS PPQ Science & Technology (S&T) 801 I Street, Suite 406, Sacramento, CA 95814 U.S.A. 916-403-4507 | [email protected]mailto:[email protected] https://idtools.orghttps://idtools.org/ https://idtools.net/idAidshttps://idtools.net/idAids/

From: Adam Jimenez [email protected] Sent: Thursday, February 18, 2021 3:51 PM To: adamjimenez/shiftedit [email protected] Cc: Scher, Julia L - APHIS [email protected]; Author [email protected] Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)

Hi,

Are the login details definitely correct? Does it connect ok in filezilla?

If you still need help you can share the site with me and I will investigate this issue: right-click the project menu -> share -> [email protected]

On Thu, 18 Feb 2021 at 21:30, jlscher [email protected] wrote:

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

[image: image] https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ .

-- Best regards, Adam Jimenez

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0, or unsubscribehttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7EPR7MK3374ROPIPI3S7WRVNANCNFSM4X3DHABQ&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=tY542kPE8lfMHLMDH0WOdwb7YRNamfOpJez2gLm1swE%3D&reserved=0.

This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately.

jlscher avatar Feb 19 '21 00:02 jlscher

Thanks,

The login details are correct. I believe our IPs are being blocked by the FTP server:

You may need to whitelist our ips:

54.235.66.128 54.204.38.137 54.197.226.18

On Fri, 19 Feb 2021 at 00:02, jlscher [email protected] wrote:

Hello Adam, Yes, the login details are correct, and I can connect using Filezilla. Will right click and share with you right now.

Julia Scher Identification Technology Program (ITP) USDA APHIS PPQ Science & Technology (S&T) 801 I Street, Suite 406, Sacramento, CA 95814 U.S.A. 916-403-4507 | [email protected]mailto:[email protected] https://idtools.orghttps://idtools.org/ https://idtools.net/idAidshttps://idtools.net/idAids/

From: Adam Jimenez [email protected] Sent: Thursday, February 18, 2021 3:51 PM To: adamjimenez/shiftedit [email protected] Cc: Scher, Julia L - APHIS [email protected]; Author < [email protected]> Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)

Hi,

Are the login details definitely correct? Does it connect ok in filezilla?

If you still need help you can share the site with me and I will investigate this issue: right-click the project menu -> share -> [email protected]

On Thu, 18 Feb 2021 at 21:30, jlscher [email protected] wrote:

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

[image: image] < https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377, or unsubscribe < https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ

.

-- Best regards, Adam Jimenez

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub< https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0>, or unsubscribe< https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7EPR7MK3374ROPIPI3S7WRVNANCNFSM4X3DHABQ&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=tY542kPE8lfMHLMDH0WOdwb7YRNamfOpJez2gLm1swE%3D&reserved=0

.

This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377#issuecomment-781715213, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAEL6CGBHRFJET2IM5AJ2TLS7WTA3ANCNFSM4X3DHABQ .

-- Best regards, Adam Jimenez

adamjimenez avatar Feb 19 '21 00:02 adamjimenez

That's interesting. I don't know how to do that, but I will find out and take care of it.

Thank you! Julia

Julia Scher Identification Technology Program (ITP) USDA APHIS PPQ Science & Technology (S&T) 801 I Street, Suite 406, Sacramento, CA 95814 U.S.A. 916-403-4507 | [email protected]mailto:[email protected] https://idtools.orghttps://idtools.org/ https://idtools.net/idAidshttps://idtools.net/idAids/

From: Adam Jimenez [email protected] Sent: Thursday, February 18, 2021 4:12 PM To: adamjimenez/shiftedit [email protected] Cc: Scher, Julia L - APHIS [email protected]; Author [email protected] Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)

Thanks,

The login details are correct. I believe our IPs are being blocked by the FTP server:

You may need to whitelist our ips:

54.235.66.128 54.204.38.137 54.197.226.18

On Fri, 19 Feb 2021 at 00:02, jlscher [email protected] wrote:

Hello Adam, Yes, the login details are correct, and I can connect using Filezilla. Will right click and share with you right now.

Julia Scher Identification Technology Program (ITP) USDA APHIS PPQ Science & Technology (S&T) 801 I Street, Suite 406, Sacramento, CA 95814 U.S.A. 916-403-4507 | [email protected]mailto:[email protected] https://idtools.orghttps://idtools.org/ https://idtools.net/idAidshttps://idtools.net/idAids/

From: Adam Jimenez [email protected] Sent: Thursday, February 18, 2021 3:51 PM To: adamjimenez/shiftedit [email protected] Cc: Scher, Julia L - APHIS [email protected]; Author < [email protected]> Subject: Re: [adamjimenez/shiftedit] ShiftEdit won't connect to our Server (#377)

Hi,

Are the login details definitely correct? Does it connect ok in filezilla?

If you still need help you can share the site with me and I will investigate this issue: right-click the project menu -> share -> [email protected]

On Thu, 18 Feb 2021 at 21:30, jlscher [email protected] wrote:

ShiftEdit had been working fine for a number of years. Just recently, it started showing this dialog when we try to connect.

[image: image] < https://user-images.githubusercontent.com/79284988/108423644-f4e80900-71ec-11eb-9888-7bedd67c0207.png

This dialog shows with the password already entered into it after not connecting. But when I click OK, it still doesn't connect and then shows this dialog again, or another dialog without the password field. This happens repeatedly, so I can't work on any files.

Any clues as to why ShiftEdit is not connecting to our server even though it has the password? Thanks, Julia

You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377, or unsubscribe < https://github.com/notifications/unsubscribe-auth/AAEL6CC4OF3DXJXWQEB6TATS7WBI5ANCNFSM4X3DHABQ

.

-- Best regards, Adam Jimenez

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub< https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781711024&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=C8GY1ZtS9Q9qSokF2WguDY05zMPJzpEZAPjeNNdqaOM%3D&reserved=0>, or unsubscribe< https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7EPR7MK3374ROPIPI3S7WRVNANCNFSM4X3DHABQ&data=04%7C01%7C%7C354612661cab442315c908d8d4680350%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492890483403286%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=tY542kPE8lfMHLMDH0WOdwb7YRNamfOpJez2gLm1swE%3D&reserved=0

.

This electronic message contains information generated by the USDA solely for the intended recipients. Any unauthorized interception of this message or the use or disclosure of the information it contains may violate the law and subject the violator to civil or criminal penalties. If you believe you have received this message in error, please notify the sender and delete the email immediately.

You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/adamjimenez/shiftedit/issues/377#issuecomment-781715213, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAEL6CGBHRFJET2IM5AJ2TLS7WTA3ANCNFSM4X3DHABQ .

-- Best regards, Adam Jimenez

You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fadamjimenez%2Fshiftedit%2Fissues%2F377%23issuecomment-781719304&data=04%7C01%7C%7C566d683069ca40b8622808d8d46aeebe%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492903024682809%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ig5m85Y%2FFWZy0gotTd6RQXrGB7R2ddTmr%2FIR2ynJaYI%3D&reserved=0, or unsubscribehttps://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Fnotifications%2Funsubscribe-auth%2FAS44V7FM44OFNGOEOBAONRLS7WUDZANCNFSM4X3DHABQ&data=04%7C01%7C%7C566d683069ca40b8622808d8d46aeebe%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C0%7C0%7C637492903024682809%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wYfsS7v44tCIaBuGMQxYm0lceb4JGrw3idlPPR4GUVw%3D&reserved=0.

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jlscher avatar Feb 19 '21 00:02 jlscher