All runners offline - failed to acquire jobs

[WTPOptAxe]

Checks

• [X] I've already read https://docs.github.com/en/actions/hosting-your-own-runners/managing-self-hosted-runners-with-actions-runner-controller/troubleshooting-actions-runner-controller-errors and I'm sure my issue is not covered in the troubleshooting guide.
• [X] I am using charts that are officially provided

Controller Version

0.9.2

Deployment Method

Helm

Checks

• [X] This isn't a question or user support case (For Q&A and community support, go to Discussions).
• [X] I've read the Changelog before submitting this issue and I'm sure it's not due to any recently-introduced backward-incompatible changes

To Reproduce

1. Allow controller to run as normal
2. Observe listener pod constantly crashing
3. Observe that runner-set in GitHub UI is online, but all runners are offline

The timing of this is around the update of ghcr.io/actions/actions-runner from 2.317.0 to 2.318.0, but rolling back to the image built from 2.317.0 has not resolved it.

Describe the bug

Up until yesterday this was working correctly. As of this morning, arc-runner-set-xxxx-listener fails with the following exception:

2024/07/31 08:15:48 Application returned an error: failed to handle message: failed to acquire jobs: failed to acquire jobs: Post "https://pipelinesghubeus7.actions.githubusercontent.com/WugTYvPOjBYXoVTZqLtkHQNo8dP79zLHH79vzLjE9k8ir38pq6//_apis/runtime/runnerscalesets/10/acquirejobs?api-version=6.0-preview": POST https://pipelinesghubeus7.actions.githubusercontent.com/WugTYvPOjBYXoVTZqLtkHQNo8dP79zLHH79vzLjE9k8ir38pq6//_apis/runtime/runnerscalesets/10/acquirejobs?api-version=6.0-preview giving up after 5 attempt(s)

The runner set remains online in github, but all runners are offline.

Describe the expected behavior

arc-runner-set-XXXX-listener should run without crashing, and runners should be online in github at https://github.com/organizations/OptAxe/settings/actions/runners

Additional Context

No values changed in controller-deployment

runner-deployment has the following values and template:

values:
    githubConfigUrl: https://github.com/OurOrg
    githubConfigSecret: github-pat
    runnerGroup: arc-self-hosted-runners
    minRunners: 1
    maxRunners: 2
    # Template needs to be set to use latest docker:dind with iptables legacy
    # See https://github.com/actions/actions-runner-controller/issues/3159#issuecomment-1906905610
    template:
      spec:
        nodeSelector:
          node_pool: github-runners
        initContainers:
        - name: init-dind-externals
          image: image-from-ghcr.io/actions/actions-runner:2.317.0
          command: ["cp", "-r", "-v", "/home/runner/externals/.", "/home/runner/tmpDir/"]
          volumeMounts:
          - name: dind-externals
            mountPath: /home/runner/tmpDir
        containers:
        - name: runner
          image: image-from-ghcr.io/actions/actions-runner:2.317.0
          command: ["/home/runner/run.sh"]
          env:
          - name: DOCKER_HOST
            value: unix:///var/run/docker.sock
          resources:
            requests:
              memory: 5Gi
          volumeMounts:
          - name: work
            mountPath: /home/runner/_work
          - name: dind-sock
            mountPath: /var/run
        - name: dind
          image: docker:dind
          args:
          - dockerd
          - --host=unix:///var/run/docker.sock
          - --group=$(DOCKER_GROUP_GID)
          env:
          - name: DOCKER_GROUP_GID
            value: "123"
          - name: DOCKER_IPTABLES_LEGACY
            value: '1'
          securityContext:
            privileged: true
          volumeMounts:
          - name: work
            mountPath: /home/runner/_work
          - name: dind-sock
            mountPath: /var/run
          - name: dind-externals
            mountPath: /home/runner/externals
        volumes:
        - name: work
          emptyDir: {}
        - name: dind-sock
          emptyDir: {}
        - name: dind-externals
          emptyDir: {}

### Controller Logs

```shell
https://gist.github.com/WTPOptAxe/f57e05eeb0989a968f3b30ab584baada

Runner Pod Logs

https://gist.github.com/WTPOptAxe/11be8a39ca690877e878cf539327561f

[github-actions[bot]]

Hello! Thank you for filing an issue.

The maintainers will triage your issue shortly.

In the meantime, please take a look at the troubleshooting guide for bug reports.

If this is a feature request, please review our contribution guidelines.

[nikola-jokic]

Hey, I'm going to close this issue since many improvements have been made, and it seems like this issue is not occurring again. Thank you for reporting it. Please let us know if you are still experiencing this issue on the latest release.