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                        Culture: Answering without Context
Examples are:
Why is failing?
Ah that would because of the XYZ issue
When XYZ is some issue specific to their environment.
Ok Assume that I'm new here and I have yet to come across the XYZ issue. So what is the XYZ and how do I get around it?
familiarity breeds contempt
There's no such thing as a stupid question but there is definitely such as thing as an Inadequate Answer
https://en.wikipedia.org/wiki/Five_whys