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Can't add new Templates

Open rssAgus opened this issue 4 months ago • 11 comments

I was setting up my BillionMail, and in the moment of creating body templates it doesn't show any button to upload .html files, neither use AI Template API when I've done the Brand Information config.

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rssAgus avatar Aug 07 '25 20:08 rssAgus

Same issue with me

Nibsi3 avatar Aug 08 '25 07:08 Nibsi3

I just updated to v4.2 and I'm facing the same issue

saidwp avatar Aug 08 '25 19:08 saidwp

Same issue with me [V4.2]

joshua-351 avatar Aug 08 '25 20:08 joshua-351

Same!!!

xwvon avatar Aug 09 '25 03:08 xwvon

quick solution: if you're not using any AI for creating email template, just rollback to image: billionmail/core:4.0.0 OR image: billionmail/core:3.2.0 . bm down -> edit docker-compose.yml -> bm rebuild

saidwp avatar Aug 09 '25 04:08 saidwp

Am having the same issue also. On 4.2.1

idkfa2 avatar Aug 12 '25 15:08 idkfa2

i could solve it by:

rolling back to 3.2.0 -> create a template --> upgrade to 4.0.0 --> upgrade to 4.2.1 now everything is working and i can use latest version.

I guess there is a problem with fresh installations.

bwalger avatar Aug 21 '25 07:08 bwalger

i could solve it by:

rolling back to 3.2.0 -> create a template --> upgrade to 4.0.0 --> upgrade to 4.2.1 now everything is working and i can use latest version.

I guess there is a problem with fresh installations.

On my side I rolled back and stayed.

rssAgus avatar Aug 21 '25 11:08 rssAgus

i could solve it by:

rolling back to 3.2.0 -> create a template --> upgrade to 4.0.0 --> upgrade to 4.2.1 now everything is working and i can use latest version.

I guess there is a problem with fresh installations.

Oddly for me, that process didn't solve the issue.

After creating templates in an older (rolled-back) version, then upgrading to the latest, I was still unable to create new templates.

Maybe the way you did it was better and is something I can learn from? I would like to use the latest version and not be stuck on an old one.

idkfa2 avatar Aug 21 '25 11:08 idkfa2

Circling back on this since the v4.3 update. Can create HTML templates again 🎉

idkfa2 avatar Aug 26 '25 12:08 idkfa2

glad you realized it 😊

saidwp avatar Aug 26 '25 23:08 saidwp