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Application Error

Open gregbolog opened this issue 4 months ago • 1 comments

Crashes happening quite frequently in side-by-side text or files.

Log Name: Application Source: Application Error Date: 8/18/2025 8:13:14 AM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords:
Description: Faulting application name: WinMergeU.exe, version: 2.16.50.0, time stamp: 0x68862e21 Faulting module name: WinMergeU.exe, version: 2.16.50.0, time stamp: 0x68862e21 Exception code: 0xc0000005 Fault offset: 0x0000000000308fb6 Faulting process id: 0x6E60 Faulting application start time: 0x1DC1038F3694ED0 Faulting application path: C:\Program Files\WinMerge\WinMergeU.exe Faulting module path: C:\Program Files\WinMerge\WinMergeU.exe Report Id: d31cbe9a-2818-4948-ab7f-d6b90b4c90d3 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2025-08-18T12:13:14.8417730Z" /> <EventRecordID>86621</EventRecordID> <Correlation /> <Execution ProcessID="27044" ThreadID="11112" /> <Channel>Application</Channel> <Security UserID="S-1-5-21-4135120589-4267696990-1841939198-1792" /> </System> <EventData> <Data Name="AppName">WinMergeU.exe</Data> <Data Name="AppVersion">2.16.50.0</Data> <Data Name="AppTimeStamp">68862e21</Data> <Data Name="ModuleName">WinMergeU.exe</Data> <Data Name="ModuleVersion">2.16.50.0</Data> <Data Name="ModuleTimeStamp">68862e21</Data> <Data Name="ExceptionCode">c0000005</Data> <Data Name="FaultingOffset">0000000000308fb6</Data> <Data Name="ProcessId">0x6e60</Data> <Data Name="ProcessCreationTime">0x1dc1038f3694ed0</Data> <Data Name="AppPath">C:\Program Files\WinMerge\WinMergeU.exe</Data> <Data Name="ModulePath">C:\Program Files\WinMerge\WinMergeU.exe</Data> <Data Name="IntegratorReportId">d31cbe9a-2818-4948-ab7f-d6b90b4c90d3</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event>

Machine

Processor 13th Gen Intel(R) Core(TM) i9-13900 (2.00 GHz) Installed RAM 32.0 GB (31.7 GB usable) System type 64-bit operating system, x64-based processor

gregbolog avatar Aug 18 '25 12:08 gregbolog

Thank you for reporting this issue.

The crash information shows an access violation (0xc0000005) in WinMergeU.exe,
but unfortunately the event log alone does not give us enough details to identify the root cause.

Could you please provide more information?

  • What kind of files are being compared when the crash happens? (text, source code, binary, large files, etc.)
  • Does the crash always occur with certain files, or randomly?
  • Could you share a minimal set of files that can reproduce the crash?
  • If possible, please enable crash dumps and attach the .dmp file so we can analyze the stack trace.

This will help us investigate and fix the issue.

sdottaka avatar Aug 18 '25 20:08 sdottaka