Problems with password reset key

[MarkKevin08]

Current Outcome

If a user first opens the password reset page with a key that is either expired or has some other error with it, they’ll get the error page saying so like normal, but then if that same person uses a proper key in their url that should work properly, the page then gives the same error message as before despite the key being new. But then if they then refresh the page after that error, it’ll then work properly.

Desired Outcome

Error should not show up when using the correct key provided.

Steps to Reproduce

1. Get a new password reset link/key and confirm it works in a new incognito mode window
2. Close all windows and open a new incognito mode window and use an invalid link (in this case I just took my working link and changed the key to make it invalid). This gives me the error I expect since the is invalid.
3. I use the correct link with the working key. This gives me the same error as the invalid key for some reason.
4. I refresh the page which then gives me the working reset form.

Related

• https://wordpress.org/support/topic/problems-with-password-reset-key/

Acceptance Criteria

• [ ]

[CodingSamurai]

Is there an ETA on this fix? This is causing issues with our users.

[CodingSamurai]

It's been 2 months. Any ETA?

[reygcalantaol]

@MarkKevin08 I am not able to reproduce the issue. I followed the steps to reproduce several times but was unsuccessful.

[thedanielcho]

@reygcalantaol Hello, I've tested again and noticed it's still happening on our site. Here's a loom recording: https://www.loom.com/share/f78fb96fa90c44728c98d54c281040ce

[polevaultweb]

@reygcalantaol could you revisit please?

[polevaultweb]

@CodingSamurai @thedanielcho hey folks - are you using page cache on your site? If so, can you exclude that page from being cached please

[hervekabla]

Still experiencing the same issue, with no cache activated.