Cannot turn on cloud synchronization

[Seto-A]

I would very much like to use this app because of its feature to sync across my Windows 10 devices via OneDrive, but I am having a problem.

When I go to Settings and click on "Turn on cloud synchronization", the app closes immediately. At this point I do get an email notification from Microsoft that "I have given the app permission to access my data". However if I then open the app again and go to Settings, it is still saying that "Cloud synchronization is currently turned off". I don't have the "Cloud synchronization" tab in Settings to generate/display a Personal key for syncing across devices.

I can't believe I am doing something wrong since it's so simple to setup syncing.

Can you please help me with this problem rather urgently, and let me know if you need any more information that I can provide.

Authenticator app version: 1.4.14.0 My Windows: Windows 10 Home x64 Version: 1909 Build: 18363.693

Thank you for your attention, Seto Assilian

UPDATE: (1) If it will help you, I pulled out the error with Event Viewer, as follows: Application Error EventID 1000 Faulting application name: Authenticator.exe, version: 1.0.0.0, time stamp: 0x5d12d982 Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.657, time stamp: 0xda02d3eb Exception code: 0xc000027b Fault offset: 0x0000000000712ec0 Faulting process id: 0x28c0 Faulting application start time: 0x01d5f61af9997fde Faulting application path: C:\Program Files\WindowsApps\34135VladimirAkopyan.WinOTPAuthenticator_1.4.14.0_x64__2pzdtnkq902vy\Authenticator.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report Id: c3cf1b89-5641-4836-9cae-fbd0ccc4bc05 Faulting package full name: 34135VladimirAkopyan.WinOTPAuthenticator_1.4.14.0_x64__2pzdtnkq902vy Faulting package-relative application ID: App

(2) I also have created a few Directory Junctions in OneDrive which I did not think of mentioning in my original report. For example: mklink /J "D:\foldername" "%UserProfile%\OneDrive\foldername"

[ustczzh]

similar for me.

[didierfolly]

I also get the same problem. Is it linked to permissions on Windows 10? Does the app need some permissions from Windows?

[3xploiton3]

force close on me

[Trekgater]

Windows 10 21H1

App force closes when trying to turn on cloud synchronization

Faulting application name: Authenticator.exe, version: 1.0.0.0, time stamp: 0x5d12d982 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1023, time stamp: 0x924f9cdb Exception code: 0xc000027b Fault offset: 0x000000000010b39c Faulting process ID: 0x124c Faulting application start time: 0x01d75dd6464de196 Faulting application path: C:\Program Files\WindowsApps\34135VladimirAkopyan.WinOTPAuthenticator_1.4.14.0_x64__2pzdtnkq902vy\Authenticator.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report ID: 7201728c-4d18-421d-a9b0-fec8e1be4775 Faulting package full name: 34135VladimirAkopyan.WinOTPAuthenticator_1.4.14.0_x64__2pzdtnkq902vy Faulting package-relative application ID: App

[shawty]

Snap, happening here too... win 10 1909 (But not for much longer...)

[CBPetrovic]

I am seeing the same issue. New Win10 machine, fresh install, the app crashes when attempting to turn on cloud sync. Win 10 Pro - 21H2

[CBPetrovic]

FWIW, this issue also appears on Win11 Pro - 22H2