Error loading video - [GET] "/api/videos/aqz-KE-bpKQ": 500 Internal Server Error

[Klar]

Describe the Bug

every video gets the following error:

Error loading video - [GET] "/api/videos/aqz-KE-bpKQ": 500 Internal Server Error

Steps to Reproduce the Bug

1. search video
2. click on video
3. error message

Expected Behaviour

playing video

Device Info

Running 0.16.2, tried on different browsers / devices.

Not sure if it has to do with the setting "Rewrite YouTube Urls"

I get another error when setting it off:

Cannot read properties of undefined (reading 'replace')

Setting off and site refresh (F5):

Cannot read properties of undefined (reading 'name')

viewtube docker log:

[ViewTube] 1      - 6/16/2024, 1:49:33 PM   ERROR [ExceptionsHandler] Streaming data not available - {"stack":["Error: Streaming data not available\n    at Object.toDash (/home/app/node_modules/.pnpm/[email protected]/node_modules/youtubei.js/bundle/node.cjs:1783:11)\n    at VideoInfo.<anonymous> (/home/app/node_modules/.pnpm/[email protected]/node_modules/youtubei.js/bundle/node.cjs:13761:34)\n    at Generator.next (<anonymous>)\n    at /home/app/node_modules/.pnpm/[email protected]/node_modules/tslib/tslib.js:169:75\n    at new Promise (<anonymous>)\n    at __awaiter (/home/app/node_modules/.pnpm/[email protected]/node_modules/tslib/tslib.js:165:16)\n    at VideoInfo.toDash (/home/app/node_modules/.pnpm/[email protected]/node_modules/youtubei.js/bundle/node.cjs:13751:41)\n    at VideosService.getById (/home/app/server/dist/core/videos/videos.service.js:76:48)\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"]}
[nuxt] [request error] [unhandled] [500] Cannot read properties of undefined (reading 'name')
  at authorToName (./client/.output/server/chunks/build/watch-CtRmNfCQ.mjs:1177:32)  
  at ./client/.output/server/chunks/build/watch-CtRmNfCQ.mjs:1185:43  
  at ReactiveEffect.fn (./client/.output/server/node_modules/@vue/reactivity/dist/reactivity.cjs.prod.js:933:13)  
  at ReactiveEffect.run (./client/.output/server/node_modules/@vue/reactivity/dist/reactivity.cjs.prod.js:166:19)  
  at get value [as value] (./client/.output/server/node_modules/@vue/reactivity/dist/reactivity.cjs.prod.js:945:109)  
  at unref (./client/.output/server/node_modules/@vue/reactivity/dist/reactivity.cjs.prod.js:1044:29)  
  at ./client/.output/server/chunks/build/watch-CtRmNfCQ.mjs:1209:16  
  at renderComponentSubTree (./client/.output/server/node_modules/@vue/server-renderer/dist/server-renderer.cjs.prod.js:430:9)  
  at ./client/.output/server/node_modules/@vue/server-renderer/dist/server-renderer.cjs.prod.js:372:25  
  at process.processTicksAndRejections (node:internal/process/task_queues:95:5)

[moisout]

Can you try the dev image? It has a fix for the streaming data thing.

[Klar]

it seems to be a bit better (loads comments and video info) but the player is not working / loading.

[ang3lo-azevedo]

I'm having the same issue everyday on the official instance, the website works for awhile and then I start to the the error "500 Cannot read properties of undefined (reading 'name')"

[moisout]

I'm having the same issue everyday on the official instance, the website works for awhile and then I start to the the error "500 Cannot read properties of undefined (reading 'name')"

This is because of IP rate limiting by google

[moisout]

@Klar I have updated the dev image with better error handling. Could you try it again with the latest image?

[Klar]

Thanks for updating.

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I'm gonna try the Youtube Cookie Method to see if this fixes it.

https://viewtube.wiki/configuration/advanced/#youtube-cookie

[Klar]

I tried it like

    environment:
      - VIEWTUBE_DATABASE_HOST=viewtube-mongodb
      - VIEWTUBE_REDIS_HOST=viewtube-redis
      - VIEWTUBE_YOUTUBE_COOKIE="SOCS.... ; PREF=tz= ...."

but still get the samer error message, do I need to make the cookie from the same ip address?

[Klar]

I still get the error "Sign in to confirm you’re not a bot - This helps protect our community. Learn more"

it seems the error message is somehow not correct or my environment variable for youtube cookie is not working. Any way to debug this a bit better? (I don't see the youtube cookie message in my docker logs)

[moisout]

I think that's a new thing YouTube is doing. It just means they don't trust your IP. You could use a proxy, or run ViewTube through a VPN. Or switch your IP address, but that might not be that easy. I will update if i figure out anything

[FriedrichM]

Are you using a reverse proxy like nginx i have tried it with and without that and its working only without nginx, maybe its the encryption thats getting added

[FriedrichM]

ok maybe its not that now its not working with or without the proxy again

[Klar]

I am using haproxy. I haven't changed the setup, only updated the dockerfile version.

I will test the same setup on another server (IP) and let you know if it works.

[Klar]

new IP / Server same error (Sign in to confirm you’re not a bot - This helps protect our community. Learn more)

[FriedrichM]

i got it working on my home machine what kind of proxy do i need to use to test from my remote server with VIEWTUBE_PROXY_URL? http https socks ? do is put the url like this myproxurl:port or like this http://myproxurl:port

[moisout]

i got it working on my home machine what kind of proxy do i need to use to test from my remote server with VIEWTUBE_PROXY_URL? http https socks ? do is put the url like this myproxurl:port or like this http://myproxurl:port

It supports http, https and socks proxies.

For example: VIEWTUBE_PROXY_URL="https://proxy.example.com:8555" With authentication: VIEWTUBE_PROXY_URL="socks://username:[email protected]:8555"

[FriedrichM]

i got it working for a brief time using a socksproxy to my home network but now its not working again. it loads the thumbnail which it didnt before and the result form api/videos/id looks much more complete but the loading animation wont stop and the play button is not showing even on viewtube.io

[Klar]

FYI: https://github.com/yt-dlp/yt-dlp/issues/10128

[mycodedoesnotcompile2]

https://github.com/TeamPiped/Piped/issues/3658#issuecomment-2367959839