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Steam crash after a recent update

Open GreatBigWhiteWorld opened this issue 9 years ago • 27 comments

Your system information

  • Steam client version: 1.0.0.52-2.1
  • Distribution (e.g. Ubuntu): openSUSE Tumbleweed
  • Opted into Steam client beta?: [Yes/No] No
  • Have you checked for system updates?: [Yes/No] Yes

Please describe your issue in as much detail as possible:

Describe what you expected should happen and what did happen. Please link any large code pastes as a Github Gist

Steps for reproducing this issue:

  1. Start steam from konsole: removing troublesome steam-runtime libs... Running Steam on opensuse 20160625 64-bit STEAM_RUNTIME is enabled automatically Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) /usr/share/themes/Breeze/gtk-2.0/widgets/entry:70: error: unexpected identifierdirection', expected character `}'

(steam:7913): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita", /usr/share/themes/Breeze/gtk-2.0/widgets/styles:36: error: invalid string constant "combobox_entry", expected valid string constant /usr/share/themes/Breeze/gtk-2.0/widgets/entry:70: error: unexpected identifier direction', expected character}'

(steam:7913): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita", /usr/share/themes/Breeze/gtk-2.0/widgets/styles:36: error: invalid string constant "combobox_entry", expected valid string constant Installing breakpad exception handler for appid(steam)/version(1468023329) Fontconfig error: ... Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 613: bad alias [0718/080621:ERROR:main_delegate.cc(779)] Could not load cef_extensions.pak [0718/080621:ERROR:browser_main_loop.cc(217)] Running without the SUID sandbox! See https://chromium.googlesource.com/chromium/src/+/master/docs/linux_suid_sandbox_development.md for more information on developing with the sandbox on. Installing breakpad exception handler for appid(steamwebhelper)/version(20160708214346) Installing breakpad exception handler for appid(steamwebhelper)/version(1468014226) [0718/080621:ERROR:main_delegate.cc(779)] Could not load cef_extensions.pak Installing breakpad exception handler for appid(steamwebhelper)/version(20160708214346) Installing breakpad exception handler for appid(steamwebhelper)/version(1468023329) Installing breakpad exception handler for appid(steamwebhelper)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Created shared memory when not owner SteamController_Shared_mem Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329)

** (steam:7913): WARNING **: Unknown device type 14

** (steam:7913): WARNING **: Could not create object for /org/freedesktop/NetworkManager/Devices/0: unknown object type Installing breakpad exception handler for appid(steam)/version(1468023329)

** (steam:7913): WARNING **: Ignoring invalid property 'gateway-ping-timeout'

** (steam:7913): WARNING **: Ignoring invalid property 'secondaries'

** (steam:7913): WARNING **: Ignoring invalid property 'route-data'

** (steam:7913): WARNING **: Ignoring invalid property 'address-data'

** (steam:7913): WARNING **: Ignoring invalid property 'route-data'

** (steam:7913): WARNING **: Ignoring invalid property 'address-data'

** (steam:7913): WARNING **: Ignoring invalid property 'gateway-ping-timeout'

** (steam:7913): WARNING **: Ignoring invalid property 'secondaries'

** (steam:7913): WARNING **: Ignoring invalid property 'route-data'

** (steam:7913): WARNING **: Ignoring invalid property 'address-data'

** (steam:7913): WARNING **: Ignoring invalid property 'route-data'

* (steam:7913): WARNING **: Ignoring invalid property 'address-data' Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB Generating new string page texture 3: 384x256, total string texture memory is 442.37 KB Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) Generating new string page texture 4: 256x256, total string texture memory is 704.51 KB Installing breakpad exception handler for appid(steam)/version(1468023329) Installing breakpad exception handler for appid(steam)/version(1468023329) roaming config store loaded successfully - 1599 bytes. migrating temporary roaming config store assert_20160718080614_1.dmp[8011]: Uploading dump (out-of-process) [proxy '***'] /tmp/dumps/assert_20160718080614_1.dmp /home/jake/.local/share/Steam/steam.sh: line 713: 7913 Segmentation fault (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@" assert_20160718080614_1.dmp[8011]: Finished uploading minidump (out-of-process): success = yes assert_20160718080614_1.dmp[8011]: response: CrashID=bp-f0eda789-aabf-4d45-bc76-0b5972160717 assert_20160718080614_1.dmp[8011]: file ''/tmp/dumps/assert_20160718080614_1.dmp'', upload yes: ''CrashID=bp-f0eda789-aabf-4d45-bc76-0b5972160717'' `

GreatBigWhiteWorld avatar Jul 18 '16 00:07 GreatBigWhiteWorld

This is probably related to #4504 or #4537.

Tele42 avatar Jul 18 '16 00:07 Tele42

Yes, likely yet another instance of Steam runtime incompatibilities.

gdrewb-valve avatar Jul 18 '16 03:07 gdrewb-valve

I can confirm this on Linux Mint 18 x64. Stable version works fine.

NoXPhasma avatar Jul 19 '16 17:07 NoXPhasma

I can confirm this on Arch Linux http://paste.ubuntu.com/20051661/

rafaelsoaresbr avatar Jul 19 '16 17:07 rafaelsoaresbr

I'm having this problem as well, all of a sudden. Steam worked fine last night. I installed some system updates, now Steam won't run at all. Rebooted, tried a newer version of the graphics driver (Nvidia 367.35), no change. Not sure how to proceed.

Terminal output is posted at: https://gist.github.com/Chuckaluphagus/15e70cc7343acdd46c48083efd0351d2 .

I'm happy to provide any additional information if it will help.

System information

Steam client version: 1.0.0.52
Distribution (e.g. Ubuntu): Ubuntu 14.04 x64
Opted into Steam client beta?: Yes
Have you checked for system updates?: Yes

Chuckaluphagus avatar Jul 19 '16 19:07 Chuckaluphagus

Not sure if same issue, but Steam worked yesterday, then after updating itself it stopped to work. I did a system upgrade to see if that fixes but no.

Dumps: https://www.dropbox.com/sh/hqu2f06b8pirant/AADEtPRyR1H5uaqO73k42obPa?dl=0

How do I start a game that is supposed to run without Steam and does so on Windows? They tell me go to game folder in Steam and just run it - that works on Windows but on Linux it will cry about not finding all kinds of dirs. This game should run without Steam, and I want to play! Please help!

Storm-Engineer avatar Jul 19 '16 22:07 Storm-Engineer

I just tried now and Steam started up, it seemed to work... then while I came here to report that it crashed, and now won't start again. So the issue persists, but it's weird that at first it started up. Here is the dump for that crash: https://www.dropbox.com/s/hd8v7xw5wgf2hi7/crash_20160721032114_1.dmp?dl=0

Storm-Engineer avatar Jul 21 '16 01:07 Storm-Engineer

Have this same issue, did not install any updates. Went to bed last night, turned on my computer today, now steam just will not start at all. Had same segfault at line 713.

Solution suggested in #4561 resolved it for me, in my case being part of the terraria beta that no longer exists, deleting appmanifest_105600.acf in steamapps resolved it.

NolanSyKinsley avatar Jul 21 '16 16:07 NolanSyKinsley

Apparently my issue was #4561 - an issue caused with beta participations no longer existing.

Storm-Engineer avatar Jul 21 '16 23:07 Storm-Engineer

Like @Storm-Engineer, it was the same for me. After I've opted out of all non existent betas, the Steam beta client works again.

NoXPhasma avatar Jul 21 '16 23:07 NoXPhasma

I deleted all .acf files under steamapps but the segment error didn't go away.

GreatBigWhiteWorld avatar Jul 22 '16 13:07 GreatBigWhiteWorld

Do we already have a solution or not?

GreatBigWhiteWorld avatar Jul 29 '16 09:07 GreatBigWhiteWorld

GreatBigWhiteWorld, it sounds like whatever is causing your problems is not the same as the "beta .acf file" issue that was causing mine/ours. Has Steam support gotten back to you yet?

Chuckaluphagus avatar Jul 29 '16 13:07 Chuckaluphagus

@Chuckaluphagus Isn't it here where I get steam support? Otherwise where do I get their support?

GreatBigWhiteWorld avatar Jul 29 '16 15:07 GreatBigWhiteWorld

There's a Steam support organization that you can contact at https://support.steampowered.com/. However this is the right place to report problems with the Linux Steam client so you're covered. As for your problem since it doesn't appear to be the same as the beta participation problem it's not clear if there's a known workaround or not. The original comments about it being a Steam runtime incompatibility could be correct or possibly not, but the many issues open here have a number of things to try if you feel like it. You can also wait for a response from the port team, which they'll put here. That'll likely take some time.

gdrewb-valve avatar Jul 29 '16 15:07 gdrewb-valve

Still an issue on openSUSE Tumbleweed 20160828.

wstephenson avatar Aug 31 '16 09:08 wstephenson

After two weeks I tried again launching steam, it updated 200MB of files and popped up the login window I successfully logged in and it didn't crash, but all my games showed not installed. I checked the folder that all the games sit right there.

I relaunched steam and it brings me back to this crash.

GreatBigWhiteWorld avatar Sep 04 '16 01:09 GreatBigWhiteWorld

Fixed in openSUSE Tumbleweed 20160924.

boombatower avatar Sep 26 '16 00:09 boombatower

Two years later, this issue arises from the dead.

Having a similar issue on 42.3. here is a log.

http://paste.opensuse.org/67510919

Mirppc avatar Mar 27 '18 19:03 Mirppc

3 years later, this zombie issue still lives on ArchLinux.

andrejpodzimek avatar Mar 26 '19 01:03 andrejpodzimek

Still an issue.

Entellex avatar Aug 13 '19 16:08 Entellex

Got this issue after the recent full system (Arch + KDE, Nvidia GPU) update, and it was fixed by installing lib32-nvidia-utils package.

Scapior avatar Mar 15 '20 10:03 Scapior

Do you happen to know which library exactly was needed?

Mailaender avatar Jun 16 '20 13:06 Mailaender

This is still happening on Arch. It started during the last week.

I have tried the following:

  • removing the appmanifest files
  • ensuring that I have lib32-nividia-utils installed
  • installing the steam-runtime arch package

but nothing improved.

If it's relevant, the last thing that I did when it was last working was to install ARK.

Log here: https://pastebin.com/0fUw5Hmc

Crash and assert dumps here: crash_dumps.zip

mattgorle avatar Jul 07 '21 06:07 mattgorle

A full re-install worked.

This is pretty invasive and you'll have to set up steam and download all of your stuff again

  • Remove steam with your distro's package manager
  • Remove everything left over: rm -rf ~/.local/share/Steam
  • Install steam with your distro's package manager (or direct binary - whatever you use to install it)

And all is happy with the world again.

Very odd

mattgorle avatar Jul 07 '21 07:07 mattgorle

Hello @mattgorle, src/public/tier1/utlmemory.h (176) : Assertion Failed: 0 in your log hints that you encountered #7813, and not the issue reported here.

kisak-valve avatar Jul 07 '21 11:07 kisak-valve

@andrejpodzimek This issue is still here, Manjaro. lib32-nvidia-utils might be 1 version off for now.

PixsaOJ avatar Sep 01 '22 20:09 PixsaOJ