ValveSoftware
Right Trackpad stopped working on the Deck SteamOS 3.5.19 Stable
Your system information
- Steam client version: 1721173382
- SteamOS version: 3.5.19
- Opted into Steam client beta?: [Yes/No] Yes but rolled back to Stable afterwards
- Opted into SteamOS beta?: [Yes/No] Yes but rolled back to Stable afterwards
- Have you checked for updates in Settings > System?: [Yes/No] Yes in both Beta and Stable
Please describe your issue in as much detail as possible:
Turned my Steam Deck OLED on today and noticed the right trackpad stopped responding entirely, the haptics are working if I press R2 I can notice the vibration
However if i go to the control test screen the values for the right trackpad are always reported as 0
I've tried to set the unit in battery storage mode several times and it will still wont fix the issue, in the BIOS screen the right trackpad isnt working either and also on Desktop mode is not working at all
I've already opened a steam support ticket about it (HT-JB79-C327-T8VC) the only last thing left to do is to wipe the unit entirely but I wanted to know whats the best method to make this happen,
Btw when i changed to the Beta channel to try the unit updated the BIOS to the version F7G0112, figured it would fix things but the right trackpad is still not working so i selected the "Stable" branch again.
It is possible to make the right trackpad work very very briefly if i stay in the "Test Device Inputs" screen, press the power button to put the deck to sleep, and while the unit is off, move my finger around the right trackpad while at the same time press the power button again, there will be some values reported in the right trackpad side but they will stay stuck afterwards
I dont know what else to do if its a hardware or a software issue....
I'm not a Valve employee so they'll probably have better support steps for you, but using the Steam Deck recovery image and choosing the "re-image deck" option is as close as you can get towards a full factory reset back to stock firmware and OS. You will lose all of your on-device data with this option, but it is very consistent and does a totally clean wipe. If the issue persists beyond that then its probably in the realm of hardware.
Hello Matte, thats exactly what I did shortly after writting this issue but it sadly didnt fixed anything and indeed looks like its on the hardware realm as Steam Support contacted me and they mentioned I have to send the device for RMA see if they fix it or replace it with an entire different unit.
I'm just very surprised this issue happened because I use the deck mostly docked so the unit itself is in pristine condition and is less than 6 months old (got it back in february) but its regretable the trackpad suddenly decided to die just like that, and I wasnt sure that it was due to a software issue as I used to switch back and forth between Stable/Beta to tryout new stuff you guys have been adding.
You're still within warranty so I'd definitely send it in when you have the chance. I did it recently for an internal crack on my back hardshell and the RMA process was quick and easy.
Your system information
Steam client version: 1759461205 SteamOS version: 3.7.15 Opted into Steam client beta?: [Yes/No] No Opted into SteamOS beta?: [Yes/No] No Have you checked for updates in Settings > System?: [Yes/No] Yes Please describe your issue in as much detail as possible:
My Steam Deck right trackpad stops working after a few hours of play. it usually happens while plugged in and charging but can happen while unplugged. the only way to fix the issue is to put it into sleep mode, or turn off the deck, where it will re-initialise the trackpad. i’ve always used the official deck charger, tried it through an extension and directly to the mains and no dice. it shows no inputs being received in the test screen. it tends to occur mid game than during immediately at boot. left trackpad is never affected. all other controls unaffected.
i’m just at my wits end with this and would appreciate suggestions. i am assuming this is a software bug, as i use a quality extension, the official charger and uses a three pin plug. never dropped, never water damaged or anything like that, and have had 2 decks before this one experience this issue.
I just began experiencing this issue (exact same environment as others). Haptics work, but right trackpad is unresponsive completely in bios and steamOS. When waking from sleep it works for about 1s, and when left overnight it works for about 15s before getting stuck.
I’ve read re-seating the ribbon the trackpad uses can potentially fix this issue as it can become very slightly dislodged out of thermal expansion. Has anyone found success with this route?
I just began experiencing this issue (exact same environment as others). Haptics work, but right trackpad is unresponsive completely in bios and steamOS. When waking from sleep it works for about 1s, and when left overnight it works for about 15s before getting stuck.
I’ve read re-seating the ribbon the trackpad uses can potentially fix this issue as it can become very slightly dislodged out of thermal expansion. Has anyone found success with this route?
Well, the last time I tried re-seating ribbon cables the Y button also started rebinding itself to the Steam/... button, but way more consistently then the trackpad failing. That deck then got lost in transit. This deck I have is completely brand new. My right trackpad only fails after a few hours of play, and can be fixed by putting it into sleep mode and back, shutting it down etc. Maybe you have a different problem? I think the likelihood of my issue happening increases when plugged in, but it feels so random. I thought it was some electrical issue but that seems less and less likely, especially with the amount of decks I've had this happen to. So now I'm thinking it's a software issue. There's very little information on this, which is incredibly surprising to me because I'd think more people would be experiencing this. Thermal expansion is an interesting idea, but again, surely you'd think this would be more reported on. Maybe it's just a very under reported issue, it's not like there aren't bugs on here that have existed for ages that have sadly gone unfixed.
I reseated the trackpad ribbon which did nothing, and the replacement trackpad doesn’t appear available for purchase from iFixit. The most bizzarre part is how consistently it fails from cold/warm boot, because it works fine immediately then suddenly stops. If someone has any sort of insight I would love to know what’s going on
I reseated the trackpad ribbon which did nothing, and the replacement trackpad doesn’t appear available for purchase from iFixit. The most bizzarre part is how consistently it fails from cold/warm boot, because it works fine immediately then suddenly stops. If someone has any sort of insight I would love to know what’s going on
I have been contacting valve during the entirety of this, they said to tryout the main branch by enabling developer and then enabling the main branch once you've enabled it in developer settings. That's all for now, until I try it, see if it works and get back to them.