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SteamOS fails to boot on some boot attempts after an update

Open patrykk114 opened this issue 1 year ago • 8 comments

Your system information

  • Steam client version: 1715635533
  • SteamOS version: 3.5.19
  • Opted into Steam client beta?: [No]
  • Opted into SteamOS beta?: [Yes](I did it after experiencing this issue repeatedly, reverted back to stable after it didn't fix the issue)
  • Have you checked for updates in Settings > System?: [Yes]

SteamOS fails to boot on some boot attempts, hard reset gets it to boot

shutting down from desktop mode seems to fix it for longer

this issue started to appear after an update to 3.5.19

Steps for reproducing this issue:

  1. start up steamdeck
  2. restart it repeatedly
  3. it will eventually hang on boot screen

patrykk114 avatar May 15 '24 23:05 patrykk114

I would also like to add that I don't use any plugins

patrykk114 avatar May 16 '24 00:05 patrykk114

Same problem for my OLED device. It appears '4 failures' for 3.6.x update in a secure boot after applying 'restart'.

chuliang007 avatar May 18 '24 09:05 chuliang007

Same problem here with LCD model. Sometime i got Stuck on logo and i have to force restart the deck. Tried with stable and beta and i got the same problem

infernn avatar May 18 '24 13:05 infernn

Same here on Oled. I guest it started with Steam Client update from May 16th. Never had this issue before and it’s very annoying !

KikitheKing avatar May 21 '24 16:05 KikitheKing

I had a similar sounding issue when I switched from Stable to Preview branch a few weeks ago, and it persisted in the Preview branch. On reboot, it would sometimes hang with the screen turned off even though the Deck itself was running. Re-imaging got rid of the issue.

dangerousdonut avatar May 27 '24 10:05 dangerousdonut

A fix for this issue is available as part of a steam client update: https://steamcommunity.com/games/1675200/announcements/detail/4177730135023930555

lostgoat avatar May 27 '24 17:05 lostgoat

Issue seems to be gone after downloading the update mentioned above, I restarted my deck around 20 times and it managed to boot every time

patrykk114 avatar May 27 '24 19:05 patrykk114

Again, similar but not quite: with recent update from 3.6.3 to 3.6.4, the Deck didn't reboot properly. The device is on, but the screen is off but touchpad haptics are responsive. It seems to stay in that state indefinitely until it's hard powered down.

dangerousdonut avatar Jun 13 '24 15:06 dangerousdonut

Closing as fixed.

Hello @dangerousdonut, if you're still seeing a follow up issue, please open a new issue report with the details.

kisak-valve avatar Jul 19 '24 23:07 kisak-valve